Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
5
Nearly silent, stylish design, flexible storage
on January 21, 2020
Posted by: jhkoenig
from San Francisco, CA
The wine fridge arrived well packaged, with plenty of Styrofoam and crush space to protect it from shipping damage. As a result, the unit was perfect when unpacked! The only assembly required was attaching the front door handle. This was simple to accomplish: just use the two provided screws and the fridge was ready to use. The unit has leveling feet, but no adjustment was required for us. The wine fridge features two temperature zones, one for reds and one for whites. Once I set the temperatures, the desired temperatures were reached within about 15 minutes. I was struck by how quietly the refrigerator ran while it was cooling as quickly as it could. We have owned several other wine fridges and the noise associated with most of them was a real concern. This unit was placed immediately beside the primary TV-watching couch and the silence will really be appreciated. Another plus: the heat from the cooling unit is vented out the front, so it can be built in under a counter or tucked into a corner like we did. The slide-out shelves are arranged to accommodate differing bottle styles and sizes. One shortcoming of many wine refrigerators is their inability to handle champagne, pinot noir, or exotic bottle shapes. With this unit, though, there is a shelf pretty much for every size and shape. Frequently overlooked before purchase, but this is a huge plus for this fridge! After living with this wine fridge for a week, I am very pleased. Best features: nearly silent, attractive styling (the deep blue interior lighting is fun) and flexible wine storage options. I absolutely recommend this unit!
Response from NewairBy NewAir, Customer Service, January 22, 2020
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
The wine fridge arrived well packaged, with plenty of Styrofoam and crush space to protect it from shipping damage. As a result, the unit was perfect when unpacked! The only assembly required was attaching the front door handle. This was simple to accomplish: just use the two provided screws and the fridge was ready to use. The unit has leveling feet, but no adjustment was required for us.
The wine fridge features two temperature zones, one for reds and one for whites. Once I set the temperatures, the desired temperatures were reached within about 15 minutes. I was struck by how quietly the refrigerator ran while it was cooling as quickly as it could. We have owned several other wine fridges and the noise associated with most of them was a real concern. This unit was placed immediately beside the primary TV-watching couch and the silence will really be appreciated. Another plus: the heat from the cooling unit is vented out the front, so it can be built in under a counter or tucked into a corner like we did.
The slide-out shelves are arranged to accommodate differing bottle styles and sizes. One shortcoming of many wine refrigerators is their inability to handle champagne, pinot noir, or exotic bottle shapes. With this unit, though, there is a shelf pretty much for every size and shape. Frequently overlooked before purchase, but this is a huge plus for this fridge! After living with this wine fridge for a week, I am very pleased. Best features: nearly silent, attractive styling (the deep blue interior lighting is fun) and flexible wine storage options. I absolutely recommend this unit!
Response from NewairBy NewAir, Customer Service, January 22, 2020
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
The wine fridge arrived well packaged, with plenty of Styrofoam and crush space to protect it from shipping damage. As a result, the unit was perfect when unpacked! The only assembly required was attaching the front door handle. This was simple to accomplish: just use the two provided screws and the fridge was ready to use. The unit has leveling feet, but no adjustment was required for us. The wine fridge features two temperature zones, one for reds and one for whites. Once I set the temperatures, the desired temperatures were reached within about 15 minutes. I was struck by how quietly the refrigerator ran while it was cooling as quickly as it could. We have owned several other wine fridges and the noise associated with most of them was a real concern. This unit was placed immediately beside the primary TV-watching couch and the silence will really be appreciated. Another plus: the heat from the cooling unit is vented out the front, so it can be built in under a counter or tucked into a corner like we did. The slide-out shelves are arranged to accommodate differing bottle styles and sizes. One shortcoming of many wine refrigerators is their inability to handle champagne, pinot noir, or exotic bottle shapes. With this unit, though, there is a shelf pretty much for every size and shape. Frequently overlooked before purchase, but this is a huge plus for this fridge! After living with this wine fridge for a week, I am very pleased. Best features: nearly silent, attractive styling (the deep blue interior lighting is fun) and flexible wine storage options. I absolutely recommend this unit!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
Received via FedEx Called customer service and was told to repack and return to store.. Waiting and praying 2nd unit works because I already have my rough in cut.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Six months after purchasing it quit working. Customer support sent a new control board and instructions for installing. Two hours of removing stripped screws to remove back panel and seeing how poorly put together inside was removed little wires and installed new board. Cooler stilled didn't work. Customer service said they would ship new unit for $63.00 and I had to package old unit and return it. Also refused to extend warranty past the original purchase date. I figure in six month the new one will be sitting on the curb. For the price of this unit, I expected better customer service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for your review however we are sorry the unit did not meet your expectations. We will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
I really am satisfied with how well this wine fridge keeps our wines at the perfect temperature. The set up was super easy and it’s soo quiet I sometimes check to see if it’s really on. We will be using this for a long long time. Our friends absolutely love it when they come over and see it. Two thumbs up for sure!
Response from NewairBy NewAir, Customer Service, August 11, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
I really am satisfied with how well this wine fridge keeps our wines at the perfect temperature. The set up was super easy and it’s soo quiet I sometimes check to see if it’s really on. We will be using this for a long long time. Our friends absolutely love it when they come over and see it. Two thumbs up for sure!
Response from NewairBy NewAir, Customer Service, August 11, 2019
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
I really am satisfied with how well this wine fridge keeps our wines at the perfect temperature. The set up was super easy and it's soo quiet I sometimes check to see if it's really on. We will be using this for a long long time. Our friends absolutely love it when they come over and see it. Two thumbs up for sure!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!