Customer reviews from newair.com
NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.4
(212 Reviews)
Rating breakdown 212 reviews
5 Stars
152
4 Stars
32
3 Stars
8
2 Stars
8
1 Star
12
91%of customers recommend this product.
(
85 out of
93)
Customer Reviews for NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston,TX
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from newair.comBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
Looks great, but unreliable
on November 5, 2023
Posted by: NKW
from Brookline, MA
Verified Purchase:No
Purchased this fridge in 2018-- since then, have had to replace compressor and control board (at substantial cost), and now the top zone has stopped working again. Given the cost, I am surprised that it has not lasted longer.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, November 10, 2023
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
Sounds like an airplane is taking off
on June 3, 2024
Posted by: Newair Pilot
from Wisconsin
Verified Purchase:No
The fridge was working just fine for the first twelve months that we had it - very quiet, and kept the wine at the appropriate temperature. Two weeks after the warranty ran out, the fridge now sounds like an airplane is taking off in our basement. I've reached out to customer service twice now regarding the issue and have not been contacted since. I'm hopeful that Newair chooses to stand behind their products, but at this point I cannot recommend.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, June 5, 2024
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
3
Would buy again BUT
on June 29, 2024
Posted by: Ed
from Carmel, IN
Verified Purchase:No
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, July 2, 2024
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com