Customer reviews from newair.com
NewAir - 29-Bottle Wine Cooler - Stainless Steel
Average customer rating
4.5
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
152
4 Stars
32
3 Stars
7
2 Stars
7
1 Star
11
93%of customers recommend this product.
(
84 out of
90)
Customer Reviews for NewAir - 29-Bottle Wine Cooler - Stainless Steel
Customer Rating
5
Love this Wine Fridge!
on July 28, 2021
Posted by: Ricki
from Massachusetts
Very happy with this wine fridge. It's attractive and keeps wine at a perfect temperature. NewAir customer service is amazing as well, just in case you need it!
Response from newair.comBy Newair, Customer Service, July 28, 2021
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Stylish Compact Wine Fridge
on June 25, 2021
Posted by: Jessie
from Austin, TX
Stylish wine fridge. It’s a compact unit that looks great and has dual zones for wine and red. Can get a good number of bottles in the fridge.
Also, great customer service. Had an issue with the first unit and it was replaced. The second unit works well and is relatively quiet.
Also, great customer service. Had an issue with the first unit and it was replaced. The second unit works well and is relatively quiet.
Response from newair.comBy Newair, Customer Service, June 29, 2021
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Excellent Customer Service
on March 5, 2021
Posted by: lorie311
from Metairie LA
Liz has provided me with excellent customer service. My frig is not currently working, and she has assisted me with troubleshooting, sending out new parts and instructions. Love the design of the 29 bottle frig and the temperature is always perfect.
Response from newair.comBy NewAir, Customer Service, March 5, 2021
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
Compact and Looks Great
on April 19, 2021
Posted by: A Oneill
from Chesterfield, MO
We've has the unit for almost 1 year now. The design is compact but still very spacious inside. It looks great in our kitchen and we always receive compliments on it.
Response from newair.comBy NewAir, Customer Service, April 19, 2021
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Customer Rating
1
Unit not working
on January 4, 2021
Posted by: Keaton
from Florida
This unit does not have one fan working and is not cooling at all!
Response from newair.comBy NewAir, Customer Service, January 5, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Nice Unit
on November 18, 2020
Posted by: Mgold
from Milwaukee, WI
This is a nice fridge and I really like the 2 zones. I had an issue with the fan making a noise after about 2 years, but customer service had a new one sent out to take care of the issue. Overall a great wine fridge.
Response from newair.comBy NewAir, Customer Service, November 18, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4
Dual Zone
on August 20, 2020
Posted by: David2
from Williamsburg, VA
Liked the ability to store whites & reds at different temperatures.
Response from newair.comBy NewAir, Customer Service, August 20, 2020
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston,TX
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from newair.comBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com