Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
4
Great customer service
on July 15, 2020
Posted by: Dan L
from Houston,TX
Christina from Newair talked me through why the upper zone of our wine fridge wasn't cooling and diagnosed the problem as being either a temperature or compressor switch. She was kind enough to send me the replacement parts with instruction manuals as a one time courtesy, so am hopeful this does the trick! During a time like this, it was great to be able to speak to someone live in addition to rapid communication about our problem by e-mail.
Response from NewairBy NewAir, Customer Service, July 16, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AWR-290DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Great customer service
on July 15, 2020
Posted by: Dan L
from Houston,TX
Christina from Newair talked me through why the upper zone of our wine fridge wasn't cooling and diagnosed the problem as being either a temperature or compressor switch. She was kind enough to send me the replacement parts with instruction manuals as a one time courtesy, so am hopeful this does the trick! During a time like this, it was great to be able to speak to someone live in addition to rapid communication about our problem by e-mail.
Response from NewairBy NewAir, Customer Service, July 16, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AWR-290DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston,TX
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from NewairBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Was really hoping for more than 2 years of life
on July 11, 2020
Posted by: Dan L
from Houston
Following flooding from Hurricane Harvey, we had to renovate our entire first floor. We had our NewAir AWR-290DB 2-zone wine cooler installed in May 2018 after the cabinetry and painting was done. A beautiful unit that is sleek. For the last several weeks, it has been making a buzzing sound, but 2 weeks ago, it seems the entire upper zone stopped working and stopped cooling our white wines while we were out of town for a week. When we came home, the upper zone temperature said 68 degrees even though we have always had it at 45. Unfortunately, at least 2 expensive bottles of white had turned and we are concerned the other bottles of white have been compromised as well. Thankfully the lower zone which holds the reds maintains at least 55. Really disappointed that one of the motors went out so soon and will call Newair on Monday. Will update the review after we touch base with customer service
Response from NewairBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Nice compact wine fridge!
on May 22, 2020
Posted by: Judy6
from Hayesville, NC
We just got this wine fridge and are impressed with how good it looks, how quiet it is and how many bottles of wine it holds. The interior blue lighting is a nice touch.
Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Response from NewairBy NewAir, Customer Service, May 25, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB we are glad you enjoy using the unit. Your feedback is appreciated. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Nice compact wine fridge!
on May 22, 2020
Posted by: Judy6
from Hayesville, NC
We just got this wine fridge and are impressed with how good it looks, how quiet it is and how many bottles of wine it holds. The interior blue lighting is a nice touch.
Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Response from NewairBy NewAir, Customer Service, May 25, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB we are glad you enjoy using the unit. Your feedback is appreciated. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Judy6
from Hayesville, NC
Verified Purchase:Yes
We just got this wine fridge and are impressed with how good it looks, how quiet it is and how many bottles of wine it holds. The interior blue lighting is a nice touch. Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB we are glad you enjoy using the unit. Your feedback is appreciated. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB we are glad you enjoy using the unit. Your feedback is appreciated. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great product
on April 24, 2020
Posted by: Graci
from Miami, Florida
I bought it a couple of weeks ago. It looks great. Customer service was fast and solved a little issued I have
Very satisfied and I will buy again for my next Decoration project
Very satisfied and I will buy again for my next Decoration project
Response from NewairBy NewAir, Customer Care, April 27, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to your unit AWR-290DB. We are also grateful for your trust in our brand Thank you for choosing NewAir!
Written by a customer while visiting Newair