Customer reviews from newair.com
NewAir - 29-Bottle Wine Cooler - Stainless Steel
Average customer rating
4.5
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
152
4 Stars
32
3 Stars
7
2 Stars
7
1 Star
11
93%of customers recommend this product.
(
84 out of
90)
Customer Reviews for NewAir - 29-Bottle Wine Cooler - Stainless Steel
Customer Rating
5
Great Customer Service
on September 3, 2020
Posted by: Anita
from Washington VA
I love this small frig. It is so well designed and the wooden shelves are classy.
I had an issue with the lower part of the unit keeping the temperature low enough.
Customer service was able to diagnose the problem and send me a correct part to get the unit up and running good as new.
I had an issue with the lower part of the unit keeping the temperature low enough.
Customer service was able to diagnose the problem and send me a correct part to get the unit up and running good as new.
Response from newair.comBy NewAir, Customer Service, September 3, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the NWC029SS01. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4
Great product and great support
on November 25, 2020
Posted by: Garry
from Vancouver, BC, Canada
I purchased this dual zone wine cooler in 2018 and it continues to work great. Last year I had a problem with the upper colder zone, for white wine and beer, as it wasn't reaching the set temperature, so the compressor was running longer and more often. I called the support department's toll free number and they quickly determined the problem was with the sensors. They shipped 2 new sensors, one for each zone, and emailed the instructions to replace them. Seeing I am somewhat handy, I was able to replace the sensors and put it back together. It worked fine and the zones were reaching the set temperature for only 5 months and then the same thing happened. I called the support department and they are shipping 2 more sensors. I must say the company stands behind their products with great support.
Response from newair.comBy NewAir, Customer Service, November 27, 2020
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4
Great features
on June 22, 2021
Posted by: BAG 2005
from Houston Tx
The unit is modern and sleek. My family loves the Blue accent light inside of the unit.
Customer service was easy to deal with. Our agent Liz was a BIG HELP!!!!
Customer service was easy to deal with. Our agent Liz was a BIG HELP!!!!
Response from newair.comBy Newair, Customer Service, June 23, 2021
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
2
Noisy
on August 29, 2020
Posted by: Moss
from San Mateo, CA
18 months and now loud fan at bottom of unit. It may be quiet...for a few months.
Response from newair.comBy NewAir, Customer Service, August 31, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
4
Compact and sleek
on April 12, 2021
Posted by: Sherry C
from Katy, TX
We bought this in November 2020 and it worked well, quiet, and fit nicely in our space. For some reason it stopped cooling. Frustrating but, customer service took their time to help me, sent me replacement parts and helped me through it all. Even if the fridge gave us a hard time temporarily the customer service made it all worth the purchase. Would definitely recommend to others.
Response from newair.comBy NewAir, Customer Service, April 12, 2021
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4
Great product support
on May 24, 2021
Posted by: J Smit
from Miami
I purchased my wine fridge 2 months ago. It is a really stylish addition to my kitchen and I am very glad I decided to go with this model. There was however an issue after using it for a month - I reached out to the product support chat section where Alai was extremely helpful, asking the right question to diagnose the issue and promptly provided the support I needed!
Response from newair.comBy Newair, Customer Service, May 24, 2021
Thank you for taking the time to leave a review on your unit. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great addition to our kitchen
on May 28, 2021
Posted by: Dave57
from Clinton, New York
Our wine cooler looks wonderful in our kitchen. Our friends are so impressed that we have a wine cooler!
Response from newair.comBy Newair, Customer Service, May 30, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Nearly silent, stylish design, flexible storage
on January 21, 2020
Posted by: jhkoenig
from San Francisco, CA
The wine fridge arrived well packaged, with plenty of Styrofoam and crush space to protect it from shipping damage. As a result, the unit was perfect when unpacked! The only assembly required was attaching the front door handle. This was simple to accomplish: just use the two provided screws and the fridge was ready to use. The unit has leveling feet, but no adjustment was required for us.
The wine fridge features two temperature zones, one for reds and one for whites. Once I set the temperatures, the desired temperatures were reached within about 15 minutes. I was struck by how quietly the refrigerator ran while it was cooling as quickly as it could. We have owned several other wine fridges and the noise associated with most of them was a real concern. This unit was placed immediately beside the primary TV-watching couch and the silence will really be appreciated. Another plus: the heat from the cooling unit is vented out the front, so it can be built in under a counter or tucked into a corner like we did.
The slide-out shelves are arranged to accommodate differing bottle styles and sizes. One shortcoming of many wine refrigerators is their inability to handle champagne, pinot noir, or exotic bottle shapes. With this unit, though, there is a shelf pretty much for every size and shape. Frequently overlooked before purchase, but this is a huge plus for this fridge!
After living with this wine fridge for a week, I am very pleased. Best features: nearly silent, attractive styling (the deep blue interior lighting is fun) and flexible wine storage options. I absolutely recommend this unit!
The wine fridge features two temperature zones, one for reds and one for whites. Once I set the temperatures, the desired temperatures were reached within about 15 minutes. I was struck by how quietly the refrigerator ran while it was cooling as quickly as it could. We have owned several other wine fridges and the noise associated with most of them was a real concern. This unit was placed immediately beside the primary TV-watching couch and the silence will really be appreciated. Another plus: the heat from the cooling unit is vented out the front, so it can be built in under a counter or tucked into a corner like we did.
The slide-out shelves are arranged to accommodate differing bottle styles and sizes. One shortcoming of many wine refrigerators is their inability to handle champagne, pinot noir, or exotic bottle shapes. With this unit, though, there is a shelf pretty much for every size and shape. Frequently overlooked before purchase, but this is a huge plus for this fridge!
After living with this wine fridge for a week, I am very pleased. Best features: nearly silent, attractive styling (the deep blue interior lighting is fun) and flexible wine storage options. I absolutely recommend this unit!
Response from newair.comBy NewAir, Customer Service, January 22, 2020
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting newair.com