Customer reviews from newair.com
NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.4
(212 Reviews)
Rating breakdown 212 reviews
5 Stars
152
4 Stars
32
3 Stars
8
2 Stars
8
1 Star
12
91%of customers recommend this product.
(
85 out of
93)
Customer Reviews for NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
3
Good Marketing, Poor Function
on June 10, 2021
Posted by: DaveS
from Las Vegas
I've owned it for 8 months and have repressed a review until now on the theory that I wanted to live with it in order to offer a fair review. It's got good and poor qualities, but for me the overall impact has been frustration. I've owned other very nice, quality wine fridges in the past which gives me the ability to compare. This unit has good style, reliable operation, nice features, quiet operation and cools two zones as advertised.
But its bottle capacity is misleading and is the primary source of my frustration. Bordeaux bottles are not the primary standard in the wine world. Anyone who drinks chardonnay, pinot noir, pino gris, Rhone wines, Shiraz, or any other non-bordeaux wine will be deeply disappointed. Those wines don't fit between the shelves and very significantly reduce the capacity of this unit. The marketing dept.has out slugged the engineering department for control over this unit and the customer suffers. Advertising a big capacity may bring in sales, but when the vast majority of owners cannot attain that capacity, then customer satisfaction disappears. I cannot recommend this unit. Beware.
But its bottle capacity is misleading and is the primary source of my frustration. Bordeaux bottles are not the primary standard in the wine world. Anyone who drinks chardonnay, pinot noir, pino gris, Rhone wines, Shiraz, or any other non-bordeaux wine will be deeply disappointed. Those wines don't fit between the shelves and very significantly reduce the capacity of this unit. The marketing dept.has out slugged the engineering department for control over this unit and the customer suffers. Advertising a big capacity may bring in sales, but when the vast majority of owners cannot attain that capacity, then customer satisfaction disappears. I cannot recommend this unit. Beware.
Response from newair.comBy Newair, Customer Service, June 13, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Good Product
on February 9, 2021
Posted by: Asharma
from CA
Works well, great customer service. Fits well in the space.
Response from newair.comBy NewAir, Customer Service, February 9, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
4
Great customer service
on July 15, 2020
Posted by: Dan L
from Houston,TX
Christina from Newair talked me through why the upper zone of our wine fridge wasn't cooling and diagnosed the problem as being either a temperature or compressor switch. She was kind enough to send me the replacement parts with instruction manuals as a one time courtesy, so am hopeful this does the trick! During a time like this, it was great to be able to speak to someone live in addition to rapid communication about our problem by e-mail.
Response from newair.comBy NewAir, Customer Service, July 16, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this AWR-290DB. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
Best under counter 15"
on June 3, 2021
Posted by: pruth
from Oregon
I just completed a remodel on my kitchen and added the 15" dual zone Newair cooler. LOVE IT
Response from newair.comBy Newair, Customer Service, June 6, 2021
Thank you for taking the time to leave a review on your AWR-290DB. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Awesome Wine Cooler
on March 17, 2021
Posted by: Steph11
from Shaker Heights, OH
I purchased this wine cooler along with the beverage fridge. They look incredible together! They are both so quiet! They make my new basement bar look awesome. No more going to the regular fridge for a beer or wine!
Response from newair.comBy NewAir, Customer Service, March 18, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: Miriam
from PA
Verified Purchase:Yes
Love that the unit is so quiet and very attractive little cooler. Works well.
Response from newair.comBy Newair, Customer Service, February 21, 2022
Thank you for the 5-star review and for sharing your thoughts about the unit AWR-290DB. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Nice compact wine fridge!
on May 22, 2020
Posted by: Judy6
from Hayesville, NC
We just got this wine fridge and are impressed with how good it looks, how quiet it is and how many bottles of wine it holds. The interior blue lighting is a nice touch.
Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Installation under the counter was as simple as could be. First, we got it out of the box and let it stand upright for 24 hours before plugging it in. It went under the counter, replacing a trash compactor that we rarely used. There was an outlet at that location, so all we had to do was plug it in and slide it into place. It fit our 15 inch opening perfectly.
Response from newair.comBy NewAir, Customer Service, May 25, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB we are glad you enjoy using the unit. Your feedback is appreciated. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
Great product
on April 24, 2020
Posted by: Graci
from Miami, Florida
I bought it a couple of weeks ago. It looks great. Customer service was fast and solved a little issued I have
Very satisfied and I will buy again for my next Decoration project
Very satisfied and I will buy again for my next Decoration project
Response from newair.comBy NewAir, Customer Care, April 27, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to your unit AWR-290DB. We are also grateful for your trust in our brand Thank you for choosing NewAir!
Written by a customer while visiting newair.com