Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
5
Great features and excellent customer service!
on December 7, 2020
Posted by: John P
from Rochester, MI
Verified Purchase:Yes
We bought this unit in April 2019 after researching several makes and models. We chose Newair because of the dual zone feature, under counter installation, blue light ambiance and sliding wood racks. We also bought it because of the Newair reputation for quality. We're glad we chose Newair, because we recently had an issue that they quickly resolved to our satisfaction. I would highly recommend this product and the Newair manufacturer.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Great product and great support
on November 25, 2020
Posted by: Garry
from Vancouver, BC, Canada
I purchased this dual zone wine cooler in 2018 and it continues to work great. Last year I had a problem with the upper colder zone, for white wine and beer, as it wasn't reaching the set temperature, so the compressor was running longer and more often. I called the support department's toll free number and they quickly determined the problem was with the sensors. They shipped 2 new sensors, one for each zone, and emailed the instructions to replace them. Seeing I am somewhat handy, I was able to replace the sensors and put it back together. It worked fine and the zones were reaching the set temperature for only 5 months and then the same thing happened. I called the support department and they are shipping 2 more sensors. I must say the company stands behind their products with great support.
Response from NewairBy NewAir , Customer Service, November 27, 2020
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Great product and great support
on November 25, 2020
Posted by: Garry
from Vancouver, BC, Canada
I purchased this dual zone wine cooler in 2018 and it continues to work great. Last year I had a problem with the upper colder zone, for white wine and beer, as it wasn't reaching the set temperature, so the compressor was running longer and more often. I called the support department's toll free number and they quickly determined the problem was with the sensors. They shipped 2 new sensors, one for each zone, and emailed the instructions to replace them. Seeing I am somewhat handy, I was able to replace the sensors and put it back together. It worked fine and the zones were reaching the set temperature for only 5 months and then the same thing happened. I called the support department and they are shipping 2 more sensors. I must say the company stands behind their products with great support.
Response from NewairBy NewAir, Customer Service, November 27, 2020
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Garry
from Vancouver, BC, Canada
Verified Purchase:Yes
I purchased this dual zone wine cooler in 2018 and it continues to work great. Last year I had a problem with the upper colder zone, for white wine and beer, as it wasn't reaching the set temperature, so the compressor was running longer and more often. I called the support department's toll free number and they quickly determined the problem was with the sensors. They shipped 2 new sensors, one for each zone, and emailed the instructions to replace them. Seeing I am somewhat handy, I was able to replace the sensors and put it back together. It worked fine and the zones were reaching the set temperature for only 5 months and then the same thing happened. I called the support department and they are shipping 2 more sensors. I must say the company stands behind their products with great support.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Amazing product
on November 24, 2020
Posted by: Marielle
from Boston mass
I bought Unit about a month ago. I couldn’t be happier with it. Also looks so clean in my kitchen.
Response from NewairBy NewAir , Customer Service, November 24, 2020
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Amazing product
on November 24, 2020
Posted by: Marielle
from Boston mass
I bought Unit about a month ago. I couldn’t be happier with it. Also looks so clean in my kitchen.
Response from NewairBy NewAir, Customer Service, November 24, 2020
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Marielle
from Boston mass
Verified Purchase:Yes
I bought Unit about a month ago. I couldn't be happier with it. Also looks so clean in my kitchen.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15" Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15" Built-in 29 Bottle Dual Zone Compressor Wine Fridge. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Looks good but stopped cooling after 2 yrs.
on November 21, 2020
Posted by: Mdk1
from Naples, fl
Verified Purchase:Yes
We ordered this on March 11, 2018. It lasted about 2 1/2 years and now it won't cool below 67 degrees. We have emptied it and it's still only gets down to 65. Paying over $500 for a wine cooler, I expect it to last much longer.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair