Customer reviews from newair.com
NewAir - 29-Bottle Wine Cooler - Stainless Steel
Average customer rating
4.5
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
152
4 Stars
32
3 Stars
7
2 Stars
7
1 Star
11
93%of customers recommend this product.
(
84 out of
90)
Customer Reviews for NewAir - 29-Bottle Wine Cooler - Stainless Steel
Customer Rating
5
Love this wine refrigerator
on March 3, 2023
Posted by: jm
from Iowa
Verified Purchase:No
Dual zone works great and is just the right size for us
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, March 7, 2023
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
Good small fridge
on May 2, 2023
Posted by: Big Mike
from Palm Beach FL
Verified Purchase:No
I have this in a vacation house. The capacity is fine for that use. Lock is useful. Weak point are the wood racks. They don't extend much, stain easy, and are cramped (29 bottles?... more like 15)
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, May 7, 2023
Thank you for sharing your thoughts about your experience using your AWR-290DB. Let us know if there is anything we can do to assist you. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
Malfunctioning after 2.5 years
on January 25, 2021
Posted by: BitterFinish
This worked great at first. The different zones let me chill white wine to a lower temperature. However, about 2.5 years after it was purchased, it began beeping continuously and the temperature control began flashing at 32 degrees F. We immediately opened up the fridge thinking it may could have frozen/cracked/exploded the bottles. We found the white wine compartment had stopped cooling. No idea how to troubleshoot this as it's not a "standard problem", but we did try keeping it unplugged overnight and try plugging it into other outlets with the same result. If the longevity is only 2 years, it's ridiculous considering how much it cost up front. Also, unless you're storing 29 bottles of dessert wine, this fridge in no way is equipped to store 29 bottles as advertised. I tried a variety of configurations and only came up with 23-26 bottles depending on stacking ability. Without stacking, it can only hold 15 bottles.
Response from newair.comBy NewAir, Customer Service, January 25, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
4
Good features
on October 2, 2021
Posted by: Smt121
from Highland beach Florida
Very difficult to get 29 bottles of wine into the refrigerator
Response from newair.comBy Newair, Customer Service, October 4, 2021
Thank you for the review and for sharing your thoughts about the AWR-290DB. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great features and looks great in my bar area!
on October 19, 2020
Posted by: Angie
from Jacksonville fl
We bought this unit two years ago and love it. Keeps both red and white wines at perfect temps. Looks great as part of our bar counter.
Response from newair.comBy NewAir, Customer Service, October 20, 2020
Thank you for the 5-star review and for posting your comments in regards to the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge AWR-290DB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting newair.com
Customer Rating
5
Great features
on March 24, 2021
Posted by: Ann64
from Dallas, TX
Enjoying this wine cooler, fits great under cabinet. The separate temperature controls allow storage for everyone’s favorite type of wine.
Response from newair.comBy NewAir, Customer Service, March 24, 2021
Thank you for the 5-star review and for sharing your thoughts about the unit.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
Absolutely Exceptional Service; Product is Great
on November 2, 2020
Posted by: ABAtlanta
from Atlanta, GA
What a company. I NEVER write reviews but this is worth it. I bought this product when price dipped and had to wait 10 months to install in home we were building. I actually bought one wine and one cold drink fridge. When installed, cold drink was great but the temp on the wine one wouldn't budge. We called customer service. They sent me a return label, had me ship it back at their expense, and I had a new one THE NEXT DAY. absolutely outstanding. Rep emailed me several times to make sure we were proceeding and happy and had no questions. The fridge is GREAT. Has a blue light that looks fun when lit and the top and lower portions have different temp settings for white and red. Pretty swanky for a fairly inexpensive fridge. I would give 10 stars is I could
Response from newair.comBy NewAir, Customer Service, November 3, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
3
Customer service first-rate, fridge is noisy
on January 4, 2021
Posted by: Phone Man
from Washington, DC
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from newair.comBy NewAir, Customer Service, January 4, 2021
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com