Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
3
Customer service first-rate, fridge is noisy
on January 4, 2021
Posted by: Phone Man
from Washington, DC
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from NewairBy NewAir , Customer Service, January 4, 2021
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Customer service first-rate, fridge is noisy
on January 4, 2021
Posted by: Phone Man
from Washington, DC
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from NewairBy NewAir, Customer Service, January 4, 2021
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Phone Man
from Washington, DC
Verified Purchase:Yes
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Keaton
from Florida
Verified Purchase:Yes
This unit does not have one fan working and is not cooling at all!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Keeps my wine chilled to perfection!
on December 14, 2020
Posted by: Anonymous
from Westchester, NY
New air’s 15” wine cooler was the final piece that was added to our newly renovated kitchen and I couldn’t be happier with it. Being that we love to host guests this was an absolute must. It holds all of our bottles of wine perfectly, 29 to be exact and keeps them chilled at the right temperature! We opted in getting a wine cooler for our home because we were tired of having our fridge packed with excessive drinks when we had friends over. It also comes equipped with wooden shelves and a blue led light that give it an extra touch of luxury! Highly recommend this product.
Response from NewairBy NewAir , Customer Service , December 15, 2020
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: @alessapires
from Westchester, NY
Verified Purchase:Yes
New air's 15" wine cooler was the final piece that was added to our newly renovated kitchen and I couldn't be happier with it. Being that we love to host guests this was an absolute must. It holds all of our bottles of wine perfectly, 29 to be exact and keeps them chilled at the right temperature! We opted in getting a wine cooler for our home because we were tired of having our fridge packed with excessive drinks when we had friends over. It also comes equipped with wooden shelves and a blue led light that give it an extra touch of luxury! Highly recommend this product.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AWR-290DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Great features and excellent customer service!
on December 7, 2020
Posted by: John P
from Rochester, MI
We bought this unit in April 2019 after researching several makes and models. We chose Newair because of the dual zone feature, under counter installation, blue light ambiance and sliding wood racks. We also bought it because of the Newair reputation for quality. We're glad we chose Newair, because we recently had an issue that they quickly resolved to our satisfaction. I would highly recommend this product and the Newair manufacturer.
Response from NewairBy NewAir , Customer Service, December 8, 2020
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great features and excellent customer service!
on December 7, 2020
Posted by: John P
from Rochester, MI
We bought this unit in April 2019 after researching several makes and models. We chose Newair because of the dual zone feature, under counter installation, blue light ambiance and sliding wood racks. We also bought it because of the Newair reputation for quality. We're glad we chose Newair, because we recently had an issue that they quickly resolved to our satisfaction. I would highly recommend this product and the Newair manufacturer.
Response from NewairBy NewAir, Customer Service, December 8, 2020
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Written by a customer while visiting Newair