Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Customer Rating
2
Overall Customer Service
on March 14, 2020
Posted by: MJacks
from Charlotte NC
The customer service experience with NewAir was horrendous. They were extremely incompetent in the product and not customer savvy. The product itself has a great appearance but I did have a small dent. I contacted NewAir about they dent and they disregarded as "normal". Overall pretty quite but does make noise, not unbearable but not silent.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with the AWR-290DB. I am sorry to hear you are not satisfied with the services provided. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Fridge...Better Customer Service
on January 19, 2017
Posted by: Mason
from Texas
I ordered the Newair AWR-290DB and it showed up on time and perfectly packaged...I may have misplaced the screws when I opened the box because I was so excited to receive the fridge, but Air-N-Water replaced the screws in less than a week! I will definitely refer them to friends and family!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Sherry C
from Katy, TX
Verified Purchase:Yes
We bought this in November 2020 and it worked well, quiet, and fit nicely in our space. For some reason it stopped cooling. Frustrating but, customer service took their time to help me, sent me replacement parts and helped me through it all. Even if the fridge gave us a hard time temporarily the customer service made it all worth the purchase. Would definitely recommend to others.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AWR-290DB. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Moss
from San Mateo, CA
Verified Purchase:Yes
18 months and now loud fan at bottom of unit. It may be quiet...for a few months.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Best under counter 15"
on June 3, 2021
Posted by: pruth
from Oregon
I just completed a remodel on my kitchen and added the 15" dual zone Newair cooler. LOVE IT
Response from NewairBy Newair, Customer Service, June 6, 2021
Thank you for taking the time to leave a review on your AWR-290DB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Very Quiet Unit
on October 13, 2021
Posted by: Big C
from Tampa, FL
Verified Purchase:No
Very quiet running fridge. Holds 15 bottles comfortable, just like the picture shows.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: David2
from Williamsburg, VA
Verified Purchase:Yes
Liked the ability to store whites & reds at different temperatures.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Very Satisfied
on January 29, 2018
Posted by: Mark
from Villa Hills Ky
We love the dual zones. Keeps the temperature steady fo for both Red and white wines. I also keep beverages from time to time at 40 degrees. Very quiet and looks great in the built in bar.
I would recommend this to a friend!
Written by a customer while visiting Newair