Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Customer Rating
5
This product made my kitchen complete!
on December 22, 2021
Posted by: Tariq
from Tampa, FL
Verified Purchase:No
We designed our new construction house kitchen with this wine cooler in mind. It has been absolutely stunning in our kitchen and has been complimented by many guest. It had a smaller white wine area as opposed to red, however that's not an issue for us since. Would recommend to anyone seeking a built in Wine cooler.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Good Marketing, Poor Function
on June 10, 2021
Posted by: DaveS
from Las Vegas
I've owned it for 8 months and have repressed a review until now on the theory that I wanted to live with it in order to offer a fair review. It's got good and poor qualities, but for me the overall impact has been frustration. I've owned other very nice, quality wine fridges in the past which gives me the ability to compare. This unit has good style, reliable operation, nice features, quiet operation and cools two zones as advertised.
But its bottle capacity is misleading and is the primary source of my frustration. Bordeaux bottles are not the primary standard in the wine world. Anyone who drinks chardonnay, pinot noir, pino gris, Rhone wines, Shiraz, or any other non-bordeaux wine will be deeply disappointed. Those wines don't fit between the shelves and very significantly reduce the capacity of this unit. The marketing dept.has out slugged the engineering department for control over this unit and the customer suffers. Advertising a big capacity may bring in sales, but when the vast majority of owners cannot attain that capacity, then customer satisfaction disappears. I cannot recommend this unit. Beware.
But its bottle capacity is misleading and is the primary source of my frustration. Bordeaux bottles are not the primary standard in the wine world. Anyone who drinks chardonnay, pinot noir, pino gris, Rhone wines, Shiraz, or any other non-bordeaux wine will be deeply disappointed. Those wines don't fit between the shelves and very significantly reduce the capacity of this unit. The marketing dept.has out slugged the engineering department for control over this unit and the customer suffers. Advertising a big capacity may bring in sales, but when the vast majority of owners cannot attain that capacity, then customer satisfaction disappears. I cannot recommend this unit. Beware.
Response from NewairBy Newair, Customer Service, June 13, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
I would not buy this product again.
on November 16, 2017
Posted by: Terry
from Fort Wayne, Indiana
Even though the product details say that the shelves are adjustable, I see absolutely no way to adjust them. Very disappointing as a couple of shelves will not even hold a standard size bottle. Am I missing something?
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Nice Unit
on November 18, 2020
Posted by: Mgold
from Milwaukee, WI
This is a nice fridge and I really like the 2 zones. I had an issue with the fan making a noise after about 2 years, but customer service had a new one sent out to take care of the issue. Overall a great wine fridge.
Response from NewairBy NewAir, Customer Service, November 18, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Would buy again BUT
on June 29, 2024
Posted by: Ed
from Carmel, IN
Verified Purchase:No
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: AshleyK87
from Parker, CO
Verified Purchase:Yes
We love the way it looks in our kitchen, very high end. The Dual Zone feature is also nice. It does not fit 29 bottles as advertised.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Customer Rating
4
Nice looking unit and easy to use.
on February 10, 2023
Posted by: Daisy
from Long Beach, CA
Verified Purchase:No
I like the dual zone capability. After two months, the light for the control bar went out and needed replacing. However, I contacted New Air on their chat line and was helped immediately by Charles who diagnosed the problem. It's under warranty and I will get a replacement part. Overall, I like the unit- it has been working very well until this light thing and even now is keeping the wines cool!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Excellent design and quality!
on November 10, 2016
Posted by: Carolann
from East Stroudsburg PA
We were thrilled to get this wine cooler. It's whisper quiet and looks stunning in our kitchen. The dual temp controls are perfect for storing our wines and beer. The cedar shelving is all top quality and houses the bottles perfectly! It has enough room for 29 standard bottles of wine. The "up" and "down" temperature control buttons are super easy to use and the one light button, which controls the LED internal light is a stunning addition. We couldn't be happier with it!
I would recommend this to a friend!
Written by a customer while visiting Newair