Customer reviews from newair.com
NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.4
(212 Reviews)
Rating breakdown 212 reviews
5 Stars
152
4 Stars
32
3 Stars
8
2 Stars
8
1 Star
12
91%of customers recommend this product.
(
85 out of
93)
Customer Reviews for NewAir - 15” Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Posted by: Phone Man
from Washington, DC
Verified Purchase:Yes
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5
We Love It!
on December 18, 2016
Posted by: WW
from Tampa Fl
This wine cooler has all the features you'd want in an affordable and compact wine cooler. We are loving the duel temperature feature to keep red and white wines at the proper temperatures. The wood shelves are perfectly spaced to fit our wine and they are wide enough so the bottles don't fall through. We've had other wine coolers where the bottles fell through the shelves often. This wine cooler is also attractive and looks great in my kitchen with my other stainless steel appliances. It's a great addition to increase the value of your home too.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Posted by: Wade67
from Birmingham, Al.
Verified Purchase:Yes
Bought in June of 2020. Very satisfied and recommend to anyone.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: Ann64
from Dallas, TX
Verified Purchase:Yes
Enjoying this wine cooler, fits great under cabinet. The separate temperature controls allow storage for everyone's favorite type of wine.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for sharing your thoughts about the unit.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: Mgold
from Milwaukee, WI
Verified Purchase:Yes
This is a nice fridge and I really like the 2 zones. I had an issue with the fan making a noise after about 2 years, but customer service had a new one sent out to take care of the issue. Overall a great wine fridge.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for sharing your thoughts about the NewAir 15" Built-in 29 Bottle Dual Zone Compressor Wine Fridge.Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Posted by: Moss
from San Mateo, CA
Verified Purchase:Yes
18 months and now loud fan at bottom of unit. It may be quiet...for a few months.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
Malfunctioning after 2 Star Review.5 Star Review years
on January 25, 2021
Posted by: BitterFinish
from Undisclosed
Verified Purchase:Yes
This worked great at first. The different zones let me chill white wine to a lower temperature. However, about 2.5 years after it was purchased, it began beeping continuously and the temperature control began flashing at 32 degrees F. We immediately opened up the fridge thinking it may could have frozen/cracked/exploded the bottles. We found the white wine compartment had stopped cooling. No idea how to troubleshoot this as it's not a "standard problem", but we did try keeping it unplugged overnight and try plugging it into other outlets with the same result. If the longevity is only 2 years, it's ridiculous considering how much it cost up front. Also, unless you're storing 29 bottles of dessert wine, this fridge in no way is equipped to store 29 bottles as advertised. I tried a variety of configurations and only came up with 23-26 bottles depending on stacking ability. Without stacking, it can only hold 15 bottles.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Posted by: Chels
from San Francisco, CA
Verified Purchase:Yes
I've been so happy with my wine fridge, I'm just wishing I had it sooner in my life. It's so quiet and well made. It looks sleek and is always something my guests fawn over because it looks so good. I love having the flexibility of two zones to stash every type of wine I enjoy drinking.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB. We are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting newair.com