Customer reviews from otterbox.com
OtterBox - Defender Series Modular Case for Google Pixel - Borealis
Average customer rating
4.4 out of 5
4.4
(85 Reviews)
Open Ratings Snapshot
Rating breakdown 85 reviews
5 Stars
53
4 Stars
20
3 Stars
7
2 Stars
4
1 Star
1
96%of customers recommend this product. 
(
76 out of 79
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Modular Case for Google Pixel - Borealis
Customer Rating
4 out of 5
4
Fits like a glove, light cover gets dirty easily
on November 24, 2016
Posted by: thinze57
Verified Purchase:Yes
So I am a slim case person and still getting used to the massive size of this case- but felt I really needed to protect my expensive Pixel. I am very happy with how well it fits the phone and that the protective touch screen does not diminish the touch screen sensitivity except occasionally slightly. I somewhat wish I had ordered black as the lighter cover shows dirt quickly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Very protective, bad screen protector
on December 11, 2016
Posted by: Zach
Verified Purchase:Yes
Built in screen protector doesn't sit good against the screen, there's always a visible bubble.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, December 12, 2016
Hi Zach,

We’re sorry that the screen protector on this Defender is not sitting quite right. This is understandably disappointing and we definitely want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up as soon as possible!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Limits camera function
on December 18, 2016
Posted by: Gsg1
Verified Purchase:Yes
A great case all around. However, the blue plastic reflects the flash and leaves a blue haze around nighttime photos. The camera is not usable with the flash when the case is attached.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, December 20, 2016
Hi Gsg1,

We’re truly sorry that this Defender case is hindering your camera function while using a flash. We completely get why this is disappointing and we certainly want to help out with this unusual problem. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Color choice issue
on January 2, 2017
Posted by: Chris
Verified Purchase:Yes
I bought this case after having one on my old phone for over 3 years. The old phone looked brand new when it was taken out. I picked out the blue/grey combo this time for the Pixel 5 and have issues when using the camera and flash. The blue case leaves a blue hue in the picture. After taking the phone out of the case it's not there. This is my first colored case other than black and it's a big issue. I like finding my phone easier, but HATE the camera issues. I intend to contact Otterbox after receiving excellent customer service so far. Recommend the case, but not the color with this phone's super bright flash.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, January 3, 2017
Hi Chris,

We’re sorry that the blue and grey Defender case was interfering with your photos on the Google Pixel 5”. This is not normal and we are glad that you called us so that we could get a warranty replacement arranged. You will receive an email with tracking information as soon as your new case leaves our warehouse.

Of course, if you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best purchase ever
on October 21, 2016
Posted by: Samru
I bought this case and I really love it. The only thing I don't like is the screen saver that comes with it its cheap and and makes difficult to use the touchscreen. You have to press hard and it'll s upsetting. I'm planning to take off the plastic screen. Over comes with it. I prefer if it came with out it. Other than it's a perfect case ever. Thank you
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Almost perfect, just had one tiny thing
on October 30, 2016
Posted by: LuchoOrtiz
Verified Purchase:Yes
The case is almost flawless. Only tiny flaw is the hole for the microphone in the back could have been a tiny bit bigger as it's a bit off center and small.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Box
on November 4, 2016
Posted by: Slowandlow
Verified Purchase:Yes
I have only had this otter box for a few weeks but I love it and will only buy otter box in the future.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Pretty darn good, could be improved
on November 4, 2016
Posted by: Green the Piper
Verified Purchase:Yes
Not a bad case. The rubber outer shell is comfortable while retaining good grip characteristic. The screen protector is the best I've ever used. Built in to the inner shell, crystal clear and retains good touch and swipe sensitivity. I guess it's pretty protective, although I hope not to be dropping this spiffy new Pixel. One thing I might change is to have the rubber shell be an inner shell like the Ballistic cases, which have been my favorites. I think the drop protection might improve with a rubber inner shell and a hard case that snaps around it. But I guess that you'd lose the screen protector doing that. Anyhow, yes this appears to be a good case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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