Customer reviews from startech.com
StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Average customer rating
3.5
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
8
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
5
Customer Reviews for StarTech.com - Dual eSATA/USB 3.0 Hard Drive Duplicator Dock - Black
Customer Rating
1
Stopped Working!
on December 22, 2018
Posted by: BobMont
I bought this in July and it worked fine until today. It no longer works. The Blue and Red lights come on but when I press the "Start" button nothing happens. Tried it several times with same result. It is not working!
Response from startech.comBy Stefan , Customer Support, December 27, 2018
Thank you for reviewing our SDOCK2U33RE, we are sorry to hear it is not working well for you.
First, please ensure the USB cable is not connected and the docking station is set to duplication mode by pressing the PC/Copy Mode button for 3 seconds until the mode LED is set to red. It may take up to 10 seconds for each drive to be ready. Please wait for both the drive LEDs to become blue before attempting a copy. Additionally, please ensure the source drive is a smaller capacity than the destination or the copy will not be able to start.
We would like to assist in troubleshooting the issue with you. We can even replace it under its 2-year warranty if needed. Please contact our support available 24 hours a day 5 days a week at 1 800 265 1844 or www.startech.com/chat. A member of our team will also be reaching out directly to provide support.
First, please ensure the USB cable is not connected and the docking station is set to duplication mode by pressing the PC/Copy Mode button for 3 seconds until the mode LED is set to red. It may take up to 10 seconds for each drive to be ready. Please wait for both the drive LEDs to become blue before attempting a copy. Additionally, please ensure the source drive is a smaller capacity than the destination or the copy will not be able to start.
We would like to assist in troubleshooting the issue with you. We can even replace it under its 2-year warranty if needed. Please contact our support available 24 hours a day 5 days a week at 1 800 265 1844 or www.startech.com/chat. A member of our team will also be reaching out directly to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Super fast and Easy to Use
on October 11, 2019
Posted by: Humby_G
We bought this unit to clone our office PC hard drives before they start to crash and some that started to act up. After cloning a number of drives, we have had no issues. Cloned WinXP, then Win 7 and Win8 and now a few Win10 systems. Keep up the good work.
Written by a customer while visiting startech.com