Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Racquel
from Iowa
Verified Purchase:Yes
Awesome! Rolls great and perfect design! I travel every week and I am so glad that I purchased this!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Freeform luggage set
on October 18, 2023
Posted by: Mattelectric
from NJ USA
We purchased all 3 sizes looking to replace some older luggage.We recently used the Med sized bags for our trip to Europe. It appears the matte finish isn’t very durable and shows every single scratch on it. The stippling design easily scratched ed and flakes not the best look for a brand new bag. The rubber trim is somewhat flimsy as well. When we arrived back to our home airport one of the bag’s rubber trim was all bent out of shape from being transported or who knows what the TSA baggage handlers do to your luggage behind closed doors. Still the product should be designed to anticipate such rough handling especially from a manufacturer like Samsonite who used have a commercial stating not even an angry gorilla could damage their product. I guess those days are long gone. Lesson learned, a well known product name no longer means anything when they do not uphold their reputation.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 19, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Customer Rating
1
Broke on first usage
on November 11, 2024
Posted by: Diggidy
from Minneapolis,MN
Broke on my first usage. A couple threads of the zipper broke off. I found out when I retrieved my luggage from baggage claim and found that it had opened up
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 11, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality
on December 15, 2024
Posted by: Poor Quality Spinner
from New Jersey
I used to love Samonite luggages but these last two purchases were a disappointment. The spinner is locked without instruction how to unlock it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com