Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
2
Not very Durable
on October 28, 2026
Posted by: Terif
from Kendall Park, NJ
Gender:Female
[This review was collected as part of a promotion.] I bought this in Navy Color, a couple months ago, for a trip to France that we just returned home from. 1st trip, Suitcase capacity was good, wheels held up & it was easy to manuever but the suitcase looks so beat up and scratched/carved in places that I'm not happy with the durability. I have 10+ year old samsonites that still look new and this suitcase looks very worn & terrible!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Samsonite
on October 13, 2026
Posted by: Sam
Gender:Female
I bought a purple Samsonite ; the arm does not raise!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 20, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: zee566
from St. Louis
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our suitcase is brand new and so far all is flawless. A ton of room, lightweight given its size. Four stars given because I want to see how it handles multiple trips. Happy with purchase!
Written by a customer while visiting samsonite.com
Customer Rating
5
The case is worth more than I paid for.
on September 8, 2026
Posted by: AnbAsh
[This review was collected as part of a promotion.] Bought it recently. Can’t ask for anything more. It meets everything I am looking for. Modern, strong, affordable and attractive.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Too Big for Carry On
on July 9, 2026
Posted by: HOLO2X
from Kapolei , Hawaii
Gender:Female
I purchased this a while ago and have since had issues with airlines not allowing it for carry on due to the larger than accepted size for this. Very disappointed that it does not comply with many airline carriers. And it is so expensive as well. It's too bad because I do like my set.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 10, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
4
Nice
on July 2, 2026
Posted by: Barb
from NJ
Gender:Female
[This review was collected as part of a promotion.] I would have given it 5 stars but it is a whole inch shorter than what they said. It's only 30" high.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Honest Review
on June 26, 2026
Posted by: John
[This review was collected as part of a promotion.] Requesting feedback is most effective when it is quick, personalized, and easy to complete.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Albert
from Houston, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A good quality product that will stand numerous travel
I would recommend this to a friend!
Written by a customer while visiting samsonite.com