Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
3
Started out great , until it wasn't
on June 16, 2023
Posted by: Free to be me
from NJ
I had this for about 4 years. Its outer shell held up well, with only a few minor scratches. The wheels kept on rolling making it easy to move. I travel for family and vacations. I flew about 6 times a year. The zippers did not hold up well. The part you grab fell off. I tries to get it repaired and or the piece replaced, but very frustrating getting anyone competent on the process on the phone. I utilized the online process, which had me paying and or driving over an hour from my home to drop off. I purchased 30 minutes from my home, although only certain locations permit drop-off for repair. I expected better from Samsonite.
Written by a customer while visiting samsonite.com
Posted by: Katie Pup
from Atlanta, Georgia
Verified Purchase:Yes
This suitcase survived the international trip to Italy and up and down many staircases in train stations in Italy! Many reviews before mine said the hard-shell gets scratched easily and that ruins the look - which is not wrong - but also not something I was worried about. Everyone was worried that the large-sized wouldn't be allowed to be checked and that is 100% WRONG - I had NO issues checking this on several flights, and no issues with the weight either. Best suitcase ever, can't wait for more future travel!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Disappointed
on February 13, 2018
Posted by: May
from Miami
I was never able to actually use this bag because it broke as soon as I unboxed it. The strap that clips to hold your items in place came apart from the seams the first time I attempted to pack my stuff before a trip. The bag was not over stuffed.
Pros: Good Capacity, Stylish
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Retractable handle broke on first use
on November 13, 2023
Posted by: traveler0126
from Chicago, IL
The retractable handle broke the first time I used this luggage, making it very difficult to use the rest of the trip. This is disappointing for a brand I have otherwise enjoyed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 17, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Yujin
from New Jersey
Verified Purchase:Yes
One of the wheels fell off after two uses. The suitcase is a little over 30 days old and it’s already broken. Now I have to go out of my way and pay to get it fixed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 6, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Traveling Woman
from Miami, FL
Verified Purchase:Yes
It was sturdy, easy to push, had lots of room. Love the purple color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: richard
from Undisclosed
Verified Purchase:Yes
Bought two bags. One is defective and customer service had me jump through hoops to return product. Sent them photos and info as requested. To date they have not responded. (Two weeks). Not impressed!
Response from samsonite.comBy samsonitepwr, samsonitepwr, September 14, 2019
Hello Richard, Thank you for contacting us about your order. We are sorry to hear about the issues you've had with your order. I will have one of our customer service representatives reach out to you directly to resolve your issue. Thank you, Samsonite Customer Service Team
Written by a customer while visiting samsonite.com
Posted by: Kam D.
from Houston
Verified Purchase:Yes
This was my third freeform spinner that I bought and the wheel broke off after one trip through the airport. Very disappointing because my other two are good condition and I have had them for three years.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com