Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Megan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! I have two of them and bought this one for my mom. They roll easily on all surfaces (including cobbled European streets) and they've stood up well to baggage handlers.
Written by a customer while visiting samsonite.com
Posted by: Lee Z
from San Francisco, CA
Verified Purchase:Yes
Light, cute, and roomy! This luggage is less than half the weight of my old two-wheeled, soft shell bag. It pushes along the carpets and walkways like a breeze! Held all of my belongings beautifully without even needing the expansion. Best smooth zipper i’ve ever owned. The cute pastel color matches my personal style and stands out on the carousel. It was easy to lift into the overhead compartment on the plane too. Highly recommend!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Idkk
Verified Purchase:Yes
Well made, looks classy and modern. I read reviews of scratches etc but with any hard case that will be the same unless you flying out of a private plane because airports just throw them around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dan1
from California
Verified Purchase:Yes
Very nice initially, but it scratches very easily, after one trip it looked very worn.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Miss s
from Hk
Verified Purchase:Yes
Very disappointed, not check before sent out. Like the colour
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Broke after one use
on December 7, 2022
Posted by: icesk8er
from Cleveland, OH
I checked this bag once for a trip to Italy. It broke after the first use. The expandable zipper broke... Would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Justo
Verified Purchase:Yes
The main zipper broke on our first travel, I’m still trying to get the part but had no response yet
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com