Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Dani B
from Los Angeles, CA
Verified Purchase:Yes
Hard to call this a Samsonite. I took one international flight and the luggage has major cuts deep on the plastic and scraps and bends that make the luggage now essentially unusable. Do not buy this item, it is a joke that should not be called a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mom of One
from San Francisco , CA
Verified Purchase:Yes
My daughter loves it ! She used it for her summer trip in Europe.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lynn34
from Pennsylvania
Verified Purchase:Yes
Like it. Wonderful design. Love this color, very cute.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Zipper lock broke after first flight. So disappointing.
Written by a customer while visiting samsonite.com
Posted by: Nataly
from USA
Verified Purchase:Yes
Good product. Very good brand. Quick delivery. Thank you
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Zipper Broke on first flight
on July 26, 2021
Posted by: hattrck24
from Cincinnati, OH
I bought this earlier this month for a trip to LA. On one trip it received a lot of scratches which doesnt bother me, but the zipper which goes into the lock was bent on its maiden voyage. So on the return flight home I had to use a lock I picked up to keep the luggage securely locked shut. The suitcase itself works great, but a hard plastic instead of metal zipper on the outside of the suitcase is a major flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Natali2k3
Verified Purchase:Yes
Love this suitcase. Easy to push. Fits a lot! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting samsonite.com