Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Not durable
on August 19, 2025
Posted by: Natalie
from NJ
Used it only a handful of times and the zipper ripped on the side of the hard shell.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Marry Me & Fly Standby ✈️
on August 19, 2025
Posted by: FlygirlAK
from Texas
Gender:Female
[This review was collected as part of a promotion.] Was gifted a 2-pc Freeform Summer 2025. We travel a lot! The carryon is perfect for keeping up with my pilot. This baby has plenty of space, is lightweight, and rolls like a dream. I’ve had other brand hard cases break in the past. (If your man buys crummy luggage, dump both.) Samsonite is quality and flexible so it won’t snap or crack or break your heart. 👍
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Do not buy
on August 18, 2025
Posted by: LK
Wheel broke off and Samsonite does not offer replacement wheels. Waste of money!
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very expensive, not durable
on August 16, 2025
Posted by: Mommy005
from Maryland
Gender:Female
[This review was collected as part of a promotion.] These photos are after 1 flight….don’t waste your money. Not durable at all.
Response from samsonite.comBy Samsonite US Care Team, August 18, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Grandma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Durable and light- love the color- excited for our trip!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Boston, MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just received my new Samsonite Freeform luggage and it is gorgeous! It had a sleek, elegant and sophisticated look. Can’t wait to use it!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Michigan Customer
from Ann Arbor, MI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is lightweight, can carry a lot, and of good quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com