Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Thea
Verified Purchase:Yes
Great. Flexible. Very light weight. Able to hold more than expected.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Happy Traveler!
Verified Purchase:Yes
Loved this so much I bought this as a gift. I bought mine 2 years ago. Best luggage ever for those who fly a lot. It is strong and light weight. Easy to roll and spins on a dime. Strong built-in lock easy to use. 10 year warranty!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lee Z
from San Francisco, CA
Verified Purchase:Yes
Light, cute, and roomy! This luggage is less than half the weight of my old two-wheeled, soft shell bag. It pushes along the carpets and walkways like a breeze! Held all of my belongings beautifully without even needing the expansion. Best smooth zipper i’ve ever owned. The cute pastel color matches my personal style and stands out on the carousel. It was easy to lift into the overhead compartment on the plane too. Highly recommend!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com
Posted by: Jeanette
Verified Purchase:Yes
Love my new luggage! Perfect for short trips and very spacious! Highly recommend for those who are looking for a carry-on luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Broke after one use
on December 7, 2022
Posted by: icesk8er
from Cleveland, OH
I checked this bag once for a trip to Italy. It broke after the first use. The expandable zipper broke... Would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
6 years and going strong
on February 5, 2023
Posted by: Fati
from NE
I bought this carry on almost six years ago when it first launched. I have traveled a ton with it since and it has held up really well. Spacious, lightweight, easy to maneuver, and durable. Yes, it does get scuff marks with use, but I don't mind them. They're not too noticeable and honestly just a sign that my luggage is well traveled and well loved. Highly recommend this piece!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com