Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
3
Not compliant with 90% of airline carry on guideli
on February 24, 2024
Posted by: Mcqueenbee73
from Florida
Beware!! I bought 4 of the carry on 21" since my airline carry on was 22" However with the wheels these are 23" . Great luggage but not for airline travel.
Response from samsonite.comBy Samsonite US Care Team, February 26, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
on November 23, 2024
Posted by: Traveleing Lady
I bought this several years ago and the carry on lost a wheel and the telescoping handle jams and won’t come up half the time. The large piece is great!
Response from samsonite.comBy Samsonite US Care Team, November 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Cathy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Needed a new suitcase for international travel. This one totally fit the bill. Used it as a carryon and as a checked bag. It held up superbly. And it is so easy to maneuver on trains, the underground and sidewalks. Most importantly I can fit two weeks worth of clothes in it.
Written by a customer while visiting samsonite.com
Posted by: Jessica
from Atlanta, GA
Verified Purchase:Yes
This bag scratches very easily. I would not recommend it if you will be checking your bag as mine got scratches all over and looked like it has been used for a long time just after 1 use.
Pros: Easy To Carry, Stylish
Cons: scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would definitely consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Posted by: Megan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! I have two of them and bought this one for my mom. They roll easily on all surfaces (including cobbled European streets) and they've stood up well to baggage handlers.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Idkk
Verified Purchase:Yes
Well made, looks classy and modern. I read reviews of scratches etc but with any hard case that will be the same unless you flying out of a private plane because airports just throw them around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com