Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,353 Reviews)
Rating breakdown 1,353 reviews
5 Stars
983
4 Stars
140
3 Stars
55
2 Stars
63
1 Star
112
79%of customers recommend this product.
(
718 out of
905)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Smurph
Verified Purchase:Yes
I'm sure I would love this product if it would open but it came locked without a key...
Written by a customer while visiting samsonite.com
Customer Rating
1
Came without a key
on March 8, 2021
Posted by: Abc1
The luggage came without a key so I can’t even open it. And I need it for a trip in a few days. Awful.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Don't get Sage Green
on January 30, 2021
Posted by: Julia
from Dallas, TX
On the website it appears intense green, but what you actually get is a completely different color! Looks like it's not a mislabel issue - other people have had the same problem
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Felipe Novoa
Verified Purchase:Yes
Really beautifull, High quality but it´s too small.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Cute but large case is too big..not functional
on December 4, 2020
Posted by: Anonymous
Verified Purchase:Yes
Cute but large case is too big...inside not functional
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Franco
Verified Purchase:Yes
I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com