Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Jaclyn
from St. Louis
Verified Purchase:Yes
When I got the luggage it looked bent and the zipper was broken on the inside but I didn't have time to exchange etc. bc we were leaving for a trip within less than a week. I used it when we flew to San Diego to visit a family member and it was all scratched up and dirty. I definitely wouldn't recommend and wish u could exchange within a store, that would have been so much easier.
Pros: Easy To Carry, Lightweight, Stylish
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
bad smell!
on September 18, 2020
Posted by: Unhappy customer
from Los Angeles
The luggage came with a heavy plastic smell so I had to return it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Jersey City, NJ
Verified Purchase:Yes
Love this size and the four wheels. Perfect for carryon!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anita
from Miami
Verified Purchase:Yes
In purchases 3 of these and i really like the quality, it is also very spacious . I will definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rosie
Verified Purchase:Yes
I do not like the fact that even though it has a lock, I can’t have a key. Only TSA! Bull, it’s my suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Melissa M
from New York, NY
Verified Purchase:Yes
Suitcase arrived locked and there were no instructions to unlock
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
I wouldn’t know. I ordered it over 2 weeks ago and it hasn’t even been processed yet…
Written by a customer while visiting samsonite.com
Posted by: Janna
from Longmont, CO
Verified Purchase:Yes
Two stars for a nice and sturdy suitcase. But it came with no key and no instructions on how to open with the code, nor how to reset the code.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com