Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Don't get Sage Green
on January 30, 2021
Posted by: Julia
from Dallas, TX
On the website it appears intense green, but what you actually get is a completely different color! Looks like it's not a mislabel issue - other people have had the same problem
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Felipe Novoa
Verified Purchase:Yes
Really beautifull, High quality but it´s too small.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Cute but large case is too big..not functional
on December 4, 2020
Posted by: Anonymous
Verified Purchase:Yes
Cute but large case is too big...inside not functional
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Franco
Verified Purchase:Yes
I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com
Posted by: Mojito Lady
from New York
Verified Purchase:Yes
Great color and bag,but I don't like the added lock feature. If you forget your combination then you can't open the lock, that's crazy!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Easy Wear and Tear
on July 5, 2020
Posted by: Nemo
from Madison, WI
Verified Purchase:No
I travel frequently for work and after one trip, my spinner was all scratched up. I tried using magic eraser but that didn't fix the scratches. I'm upset I paid so much money for a suitcase I can't use anymore.
Pros: Easy To Carry, Easy To Identify, Lightweight, Stylish
Cons: Not Sustainable, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: bill
from ocean springs, ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] airplane travel
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com