Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,353 Reviews)
Rating breakdown 1,353 reviews
5 Stars
983
4 Stars
140
3 Stars
55
2 Stars
63
1 Star
112
79%of customers recommend this product.
(
718 out of
905)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Stay Away
on February 6, 2026
Posted by: DS2026
from Indiana
Gender:Male
This exceeds every airline's 2026 size limits. Only good for checking!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 9, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading dimensions
on December 22, 2021
Posted by: clap
from Atlanta, GA
This piece of luggage is smaller than advertised. The website lists the overall dimensions as
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
I purchased this piece based on these dimensions, as they are very close to the dimensions of the luggage I am replacing. However the actual overall dimensions are 29" x 20" x 13", and there is a noticeable decrease in the capacity of the luggage versus my old piece. I'll be returning it for this reason.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: daniel kim
from de
Verified Purchase:Yes
the color sage green is way different from photo in website. I was expecting dark green color but it looks like dead frog color.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
24 Inch Freeform Checked Luggage
on November 8, 2023
Posted by: JayDee
from Seattle, WA
I bought this luggage brand new and used it only once for my Alaskan cruise. I did not fly to my embarkation port so it did not go through baggage handling at the airport but was handled by porters at the pier. The exterior of the luggage had a lot of scratches and scrapes after only one use. I suggest buying a luggage cover for protection. The luggage was lightweight but felt like it was falling apart after being filled with clothes, 3 purses, 3 pairs of shoes. I did not even have to use the expandable feature. The handles also felt like they were about to come off so I was very careful lifting them. Not sure if this luggage will last for a few more trips. . I beg to disagree with those who gave a 5 star rating for this luggage.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
A great travel size
on March 4, 2025
Posted by: ansafae
from Texas
[This review was collected as part of a promotion.] We have not yet had a chance to travel with a suitcase, but upon first inspection it looks like it will be a good size for a short trip. Hopefully it stands up longer-term. I will update my review after a few uses.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Where’s the key?
on February 28, 2023
Posted by: suseebee
from Bellingham WA
I just got this wonderful carry-on — love everything about it (so far). However, in addition to the combination lock there’s also a key lock, but NO KEY. Is that something I have to order separately?
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NYC Traveler
Verified Purchase:Yes
The spinner is small and not too heavy. However, the prices of it is too expensive.
Written by a customer while visiting samsonite.com