Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Vickie
Verified Purchase:Yes
The button on the back of suitcase to hold the handle dropped right away even before the 1st use
Written by a customer while visiting samsonite.com
Posted by: rbarron2
from Orange, CA
Verified Purchase:Yes
Bought online brand new. Went on my first trip. Back plastic fell off right away. Stylish but doesn’t seem sturdy.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: AA22
from Central NJ
Verified Purchase:Yes
Nice carry on, loved the wheels and space, perfect
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: hdhr
Verified Purchase:Yes
big improvement on delivery time. big improvement on delivery time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Weak thread
on April 24, 2022
Posted by: Dkinpa
from Charlotte, NC
I love my spinner, but the zippers are starting to pull away from the case. I am concerned that the thread is not going to hold. We have only had our pieces for six months, and we don’t travel every month. I do not think these are going to hold up in the long run.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: waynehuu
Verified Purchase:Yes
Ships too late. I wasn’t able to receive it since I moved out.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com