Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
6 years and going strong
on February 5, 2023
Posted by: Fati
from NE
I bought this carry on almost six years ago when it first launched. I have traveled a ton with it since and it has held up really well. Spacious, lightweight, easy to maneuver, and durable. Yes, it does get scuff marks with use, but I don't mind them. They're not too noticeable and honestly just a sign that my luggage is well traveled and well loved. Highly recommend this piece!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SBCK
from Bethesda, MD
Verified Purchase:Yes
Beautiful carry-on, spacious inside but handles are flimsy and stitches around the zipper look like they are about to come off. Only used it twice.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: PConn
from Louisville, KY
Verified Purchase:Yes
I love the color and the look of this suitcase. But don’t play with the TSA lock until you read the instructions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confusion about 65" linear dimensions
on March 26, 2023
Posted by: Guest User
Not sure why this is over 62" linear dimensions. Even thought looks great, I don't want to get into trouble as many airlines don't allow over 158 cms/62 linear inches.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: USMCT
from Charleston, SC
Verified Purchase:Yes
The suitcase capacity is 5 stars, but the outside construction leaves a lot to be desired. While I expected their to be some wear and tear on the outside after 1 trip (and that was only to my EU destination, not the return) the checked luggage looks like it is years old vs. brand new (or even newish).
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Megan F
from Cincinnati
Verified Purchase:Yes
Lightweight, sturdy, high capacity. I was afraid it would be flimsy or not fit in the overhead compartment. I was receiving conflicting dimension information and I can confirm it fit easily in Delta domestic flight overhead compartments. It feels durable and easy to maneuver. I loved taking it through the airport!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com