Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Ba
from Maryland
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great on out vacation fit all that we needed easy to handle
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Miami
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great piece of luggage second time buying this item.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jagu
from Columbus ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy, durable, large enough and nice color. I would recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Megan
from St Augustine, FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light bag that rolls very well, easy to maneuver in the airport
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Steve
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Size, function and form is great. It’s look and feel and ruggedness is worth the money. Excited to use it for the first time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sheryl
from Overland Park, KS
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every stitch on this bag is precise, and the zippers are solid. A pleasure to roll thru airports...
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com