Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Posted by: PConn
from Louisville, KY
Verified Purchase:Yes
I love the color and the look of this suitcase. But don’t play with the TSA lock until you read the instructions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confusion about 65" linear dimensions
on March 26, 2023
Posted by: Guest User
Not sure why this is over 62" linear dimensions. Even thought looks great, I don't want to get into trouble as many airlines don't allow over 158 cms/62 linear inches.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
on November 23, 2024
Posted by: Traveleing Lady
I bought this several years ago and the carry on lost a wheel and the telescoping handle jams and won’t come up half the time. The large piece is great!
Response from samsonite.comBy Samsonite US Care Team, November 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great quality and lightweight!
on June 12, 2025
Posted by: ATW5220
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] My husband and I both have this carry on bag - we just did a 2 week trip around Italy and this bag held up SO well! Very impressed with the quality, and it made those cobblestone streets way easier to haul luggage around that was durable and lightweight!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Could not be more pleased
on October 13, 2018
Posted by: Carl
from DC
I bought this for a two week trip through Europe that included wheeling this through airports, train stations, and trains. I easily handled two weeks of clothes without the need to expand. I am a fairly old guy, but I could pull this plus my partner's, heavier bag. It's tough, good looking, and easy to move. You can't ask for more. Its built in combination lock was a lot more convenient than my partner's padlock. My only regret is that I didn't buy this sooner.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would definitely consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Customer Rating
1
Zipper Teeth Broke Split on Second Trip
on February 22, 2019
Posted by: On the Run
from Dallas, TX
Use for Business and personal. Zipper Split apart the second time I used it. Just doesn't feel durable. This might be one of the lower end hard models but never expected this.
Pros: Lightweight
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com