Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Averi
Verified Purchase:Yes
Color is off - does not match my larger Samsonite luggage/larger version
Response from samsonite.comBy Katie, eCommerce, August 29, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Disappointment is real
from SC
Verified Purchase:Yes
Received the item and it was defective. Part of the zipper was displaced and it was unusable. Returned it and going with another brand.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Baltimore, MD
Verified Purchase:Yes
Great size! Good quality! Ive had the same one in purple for many years, so we decided to add to our collection.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: LuisV
from Texas
Verified Purchase:Yes
Good carry-on bag. Easy to use and spacious for its size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mike BH
Verified Purchase:Yes
Great product light and comfortable
Ideal for weekly business flights
Ideal for weekly business flights
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com
Posted by: Scootercat
from Hong Kong
Verified Purchase:Yes
I like having one big cavity and an obvious zipper top so you don’t need to figure which way is up. Material seems quite durable and it faired excellent on my first trip with it. Wheels, handle, and zippers are all fine. Great luggage, Samsonite!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dan1
from California
Verified Purchase:Yes
Very nice initially, but it scratches very easily, after one trip it looked very worn.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com