Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,353 Reviews)
Rating breakdown 1,353 reviews
5 Stars
983
4 Stars
140
3 Stars
55
2 Stars
63
1 Star
112
79%of customers recommend this product.
(
718 out of
905)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
3
Great features, but gets scratched like crazy
on September 1, 2024
Posted by: AlexGi
from Greece
We bought this luggage during our trip in Las Vegas. Overall, the quality is great and it has many cool features for a traveler. However, one unexpected drawback is that the outside gets scratched extremely easily. We bought the purple one and had one flight where we checked it. After a single use, the luggage seems like we have used it for 10 years. It is full of scratches with minimal use. We love Samsonite, however, we believe that more care should be given on details like that.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, September 2, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
I love it!
on January 18, 2021
Posted by: Jamie0523
from Texas
[This review was collected as part of a promotion.] This suitcase is so nice! I love the design, and the pattern inside and matching info tag is pretty. I love the way it moves so smoothly, I can spin it in circles effortlessly with 2 fingers and it just glides. It's really light and has an extra little zipper part to expand the amount it holds. The way the zipper pulls clip into the lock is also really nice. Inside there are a couple of zipper areas which will come in handy as well. Overall, this is a great suitcase and seems to be made really well! It looks and feel nice and sturdy. I love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Top notch quality, low weight
on October 1, 2024
Posted by: Stephen W
[This review was collected as part of a promotion.] We bought 3 of these for our trip to Canada. With the weight limit for flights we needed something sturdy and light weight, which fit the bill in strides.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Veronica
from Undisclosed
Verified Purchase:Yes
#sweepstakes
Written by a customer while visiting samsonite.com
Customer Rating
2
Received it locked
on July 6, 2017
Posted by: -_-
from Rhode Island
Cannot yet comment how reliable it is, as I received the luggage locked. Couldn't reset the code; came with no instructions or anything to reset/open with. Will have to make a trip to a repair center. Thank you for wasting my timing.
Written by a customer while visiting samsonite.com
Customer Rating
3
Don't buy the white ones. Their shell scuffed so easily.
on March 22, 2017
Posted by: Maliontheroad
from Ann Arbor, MI
Verified Purchase:No
I bought 4 of these in different sized. They were stylish but the surface were terribly designed. Don't have any resistance of wear and tear at all. The good part are they are light and can be expanded.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Easily showed intensive scrach, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it but is it too big???? Help
on February 22, 2020
Posted by: Cat
from Ontario
Verified Purchase:No
Can't wait to use this but concerned about airline restrictions on dimensions. This is measuring 66 inches and total and most airlines have a 62 inch limit. Has anyone ever been charged for oversized baggage with this luggage?
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
Written by a customer while visiting samsonite.com
Customer Rating
5
Just what I was looking for
on January 18, 2021
Posted by: Chas
from Colorado
[This review was collected as part of a promotion.] I was in need of a new carry on for an upcoming trip and this one fit the bill. It's a nice color so I'll be able to see my suitcase easily, it's hard sided for better protection, and with the swivel wheels it glides easily. It has a TSA approved lock which is nice. It expands, has cross straps and a zip pocket to keep my luggage secure. I'm really happy with this suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com