Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: DeVon
from California - I frequently travel to New York.
Verified Purchase:Yes
Haven’t used it yet. BUT it looks fabulous, sturdy and safe! Can’t wait to use it this holiday for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: xlyy
Verified Purchase:Yes
dont get the white and green one so easy to get dirty but so hard to clean
Written by a customer while visiting samsonite.com
Customer Rating
3
Easy to get scratched!
on December 30, 2019
Posted by: Lisa C
from Maryland
Verified Purchase:No
This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Scratch Easily...
on February 20, 2018
Posted by: Matchman
from Denver, CO
Verified Purchase:No
It is not easy to move if you loaded all the heavy stuffs in. After first use, there are significant scratches on the surface and corners.
Pros: Lightweight
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
not good quality
on February 12, 2021
Posted by: smcust
from NJ
my previous review "did not meet all samsonite's review guidelines", so, I will say anything, just see the photos.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Customer Rating
1
very poor quailty
on December 3, 2023
Posted by: aish
from ra
few trips with in 8 months zipper's stitching is already tron.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Shuo
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.
Written by a customer while visiting samsonite.com