Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Veronica
from Undisclosed
Verified Purchase:Yes
#sweepstakes
Written by a customer while visiting samsonite.com
Customer Rating
2
Received it locked
on July 6, 2017
Posted by: -_-
from Rhode Island
Cannot yet comment how reliable it is, as I received the luggage locked. Couldn't reset the code; came with no instructions or anything to reset/open with. Will have to make a trip to a repair center. Thank you for wasting my timing.
Written by a customer while visiting samsonite.com
Customer Rating
3
Don't buy the white ones. Their shell scuffed so easily.
on March 22, 2017
Posted by: Maliontheroad
from Ann Arbor, MI
Verified Purchase:No
I bought 4 of these in different sized. They were stylish but the surface were terribly designed. Don't have any resistance of wear and tear at all. The good part are they are light and can be expanded.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Easily showed intensive scrach, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Just what I was looking for
on January 18, 2021
Posted by: Chas
from Colorado
[This review was collected as part of a promotion.] I was in need of a new carry on for an upcoming trip and this one fit the bill. It's a nice color so I'll be able to see my suitcase easily, it's hard sided for better protection, and with the swivel wheels it glides easily. It has a TSA approved lock which is nice. It expands, has cross straps and a zip pocket to keep my luggage secure. I'm really happy with this suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
4
Beautiful, easy to use!
on March 5, 2023
Posted by: Anya
from NY
I gave this set 4 stars because I would suggest to never make luggage in the color white ever again. After using this set for the first time, it makes my luggage look as though I had it for 10 years. Who in the world would buy why suitcases they asked? Me! :( … But… I would buy this set again, but in a different color. So smooth to use and I especially love the expanding feature.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sarah P.
from Florida
Verified Purchase:Yes
It’s lightweight, durable, stylish and fits everything you need. For some airlines it’s technically slightly over the carry-on size but i have never had an issue. I also love the locking mechanism and the smooth handle mechanism.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com