Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Jess33
Verified Purchase:Yes
Excellent suitcase! This got me through 2 weeks in Italy -- lightweight, spacious, and practical.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andy1
Verified Purchase:Yes
Great suitcase, price was more than reasonable, look and design is exactly how pictures look, highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: julbillon
from SLC, UT
Verified Purchase:Yes
Perfect carry-on. I purchased the smaller version after ordering the larger check-in suitcase. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: julbillon
from NY, NY
Verified Purchase:Yes
Smooth and well-made. I ordered the small version after being pleased with the large
Written by a customer while visiting samsonite.com
Posted by: Debi58
from Norman , Okla
Verified Purchase:Yes
Bought this for my husband , he hasn't used it yet , but he likes it so far
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Unkown
from Minneapolis, MN
Verified Purchase:Yes
Very smooth wheels, TSA lock is easy to use, and lightweight. Lots of room to pack. I checked this carry on and no damage occurred so it's also very sturdy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Algonac
Verified Purchase:Yes
It is poor quality. Disappointed- not what I expected from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com