Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Nick C
from Grand Rapids,MI
Verified Purchase:Yes
This item functions ok, but scratches very easily. Not the quality I was expecting for the money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
4
Excellent carry on.
on January 25, 2021
Posted by: Karrie
[This review was collected as part of a promotion.] Let me start with the pros. The carry on is very lightweight and sturdy. When opening it you do not need to worry that it will collapse in on itself. It has straps on the inside to help secure everything. The handle raises with ease, just push the button and loft it up. I was easily able to pack a couple days worth of clothing and personal items in the case. The case glides smoothly across the floor, whether it is bare floor or carpet. It also turns on a dime. Im already packed and ready to take my first trip with it.
The only cons I have is, the instructions on how to unlock it are on the inside of the case. I had to Google how to open the lock. Once you figure it out it is easy to do. They other thing is the numbers do not move easily. It can be a pain to get them to move. Neither of these would stop me from getting another one though.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
The color is perfect, stylish, rugged, and easy to maneuver. I was excited to order an anniversary edition and can not wait to use it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ramune
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] All is good with this luggage: lightweight, so does not add extra weight to restricted pounds to take on the plane, well organized inside- lots can be packed, 4 wheels works well. Finally it is beautiful- i love the color!
Written by a customer while visiting samsonite.com
Posted by: Stinger
from Memphis, TN
Verified Purchase:Yes
Great suitcase for all types of travel!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love It!
on January 19, 2021
Posted by: Rgarcia76
from Terre haute, IN
[This review was collected as part of a promotion.] I received my Samsonite Freeform 110 hard sided Carry-On Spinner in Cherry Blossom and i love it. Its such a pretty pink the inside is lined in black with pink trim and white floral design. I love that it has plenty of storage, combination locks, and that it is expandable. Its spinner wheels are great no rocking back and forth. Great job!
Written by a customer while visiting samsonite.com
Posted by: Disappointed buyer1
from Federal Way WA
Verified Purchase:Yes
The plastic seems less durable than expected. I expected better quality from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Wheels are amazing but TSA 3-dial didn't work
on September 8, 2023
Posted by: PatriciaE
from Frisco, Texas
This is an amazing luggage, great size, durable, wheels are so smooth, and modern beautiful colors. Unfortunately, on my International travel, the TSA 3-dial didn't work for TSA officials in London. They tried to use all their keys to inspect the luggage, they called another guy with more keys, and none opened it. They had to use pliers to break the zippers, to open it. Now, I do not know what to do because I can zip the luggage fine but the locks are not functional at all.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 13, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com