Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Ajg123
Verified Purchase:Yes
I love this suitcase! I brought it with me on a month long trip through south America and it fit all of my belongings and the hard shell kept everything safe. This is also very lightweight!
Written by a customer while visiting samsonite.com
Posted by: Yujin
from New Jersey
Verified Purchase:Yes
One of the wheels fell off after two uses. The suitcase is a little over 30 days old and it’s already broken. Now I have to go out of my way and pay to get it fixed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 6, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Sandy Tran
from Houston, TX
Verified Purchase:Yes
I bought several samsonite and always receives package with good condition, happy on my order
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Traveler123
from Texas
Verified Purchase:Yes
Got the small, medium and large. Looks great and seems to be good quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bett
from San Diego, CA
Verified Purchase:Yes
The carry-on was damaged (dented) when it was delivered
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Kittykat
from Woodland, California
Verified Purchase:Yes
If you’re still unsure on whether to get this or not, this is your sign to go for it!!! It’s beautiful, it’s durable, it’s amazing to bring around! It’s everything I was looking for in a carry on luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Billy81
from Valencia California
Verified Purchase:Yes
Shipped on time, product as described, i really like it .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: SwimMom
Verified Purchase:Yes
Great luggage for short trip. Light and easy to carry! Daughter loves it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com