Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
Very Disappointed in purchase
on October 29, 2019
Posted by: Sue
from MA
Recently purchased the 28" and the 21" in the sage green color. Just returned from vacation and not satisfied with the purchase of this luggage. Took a direct flight to and from destination and with the amount of scratches this luggage received, you would think this luggage had been used for years. I have always gravitated towards Samsonite for luggage and have often purchased Samsonsite for gift giving but for the amount I paid for this luggage, was not happy with the way this luggage held up. I will think twice before purchasing it again! Sorry to leave such a negative review but I feel this was not worth the money spent!
Cons: Poor Quality, scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Nick C
from Grand Rapids,MI
Verified Purchase:Yes
This item functions ok, but scratches very easily. Not the quality I was expecting for the money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
The color is perfect, stylish, rugged, and easy to maneuver. I was excited to order an anniversary edition and can not wait to use it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Stinger
from Memphis, TN
Verified Purchase:Yes
Great suitcase for all types of travel!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Disappointed buyer1
from Federal Way WA
Verified Purchase:Yes
The plastic seems less durable than expected. I expected better quality from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Light & super comfy
on September 16, 2024
Posted by: Nawang
from New york
[This review was collected as part of a promotion.] I bought this a month before & I love everything about it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Horrible
on May 4, 2023
Posted by: Cece14
I am a big fan of Samsonite luggage and was excited to purchase new pieces. After 1 trip my new spinner was left with a million scratches all over. It looked like I’d had it for 20 years already. I can’t believe that Samsonite would create a products that scratches so easily. What a waste.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, May 9, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com