Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
NOT CARRY ON SIZE AS DESCRIBED
on October 27, 2022
Posted by: Anonymous
from New Jersey
I'm completely disappointed with Samsonite. I spent HOURS choosing for a luggage set just to discover that the carry on IS NOT 21.5 AS DESCRIBED!
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
As you can see in the picture, the true size is even higher than 22 inches for domestic carry on.
I travel abroad once a month for business, which means I rely a lot on carry ons to save time. I've always had Samsonite, it's the first time that happens to me. Sadly, I'm returning the product.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Sam
from Indianapolis, IN
Verified Purchase:Yes
In first journey itself this bag got scratches all over it and the nice look of this bag is gone. I really liked the design and look of this bag but with scratches over it I don't like it at all. Overall it has good capacity and if you are not looking for something that will look great then this bag is for you.
Pros: Good Capacity, Lightweight
Cons: Poor Quality, Scratches
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: JHONNY
from Los Angeles
Verified Purchase:Yes
I had a very bad experience with you guys. first I waited more than I expected, I had a trip and it was the reason because I did my purchase and I didn't even take the suitcase with me. because I waited too long for you guys. when I get back I found the suitcase and the box was in bad conditions on my door , and the suitcase had damages. so very bad experience.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 21, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Nickname
from Melbourne, FL
Verified Purchase:Yes
Dang, first trip, white carry on all scuffed up like I’ve used it 20 times. Have to come up with a better hard surface that is resistant to scuffs and marks. Disappointing, returning.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Jamielyne
from Mammoth Lakes, CA
Verified Purchase:Yes
Not sure how long they will last being white but they roll very easily, love the locking mechanism and you can fit a lot in them. About to take a trip to Australia so we will see how it goes!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Light & super comfy
on September 16, 2024
Posted by: Nawang
from New york
[This review was collected as part of a promotion.] I bought this a month before & I love everything about it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
BUYER BE WARE DOES NOT MEET CARRY ON REQUIREMENTS
on October 14, 2023
Posted by: RockyM
from Colorada
Read the Carry On guide..THIS LUGGAGE DOES NOT MEET MOST IF NOT ALL US BASED AIRLINES CARRY ON REQUIREMENTS... 23" (not 22") x 15" (not 14") x 10" (not 9"). READ READ READ
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 17, 2023
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great purchase!!!
on September 20, 2023
Posted by: Queen.of.samples.reviews
from Ohio
I got these over a moth ago in pink and on my first trip using them it was so easy to pack everything and carry them around, I packed the big one with clothes for a week for 2 adults and it was not even full, and the small one for a toddler and his tons of clothes and blankets, everything fitted.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com