Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
5
Modern. Superb Carry-On.
on January 24, 2021
Posted by: IVIG Mom
from CT
[This review was collected as part of a promotion.] This Freeform 110 Carry-On Spinner by Samsonite is impressive. From an aesthetic point of view, this is a gorgeous piece of luggage. It is on trend, sleek and stylish. The mint green color is beautiful, eye catching in a good way. (The recessed metal Samsonite logo plate is a nice added touch of style) The interior is just as stunning. A black and gray flower pattern that is bold, chic and polished. Mint green zippers are the perfect contrast against the silky like, black and gray material. There are multiple zippered pockets for your belongings, a divider to keep things organized and an elastic cross ribbon to keep things in place. I can easily pack for 4/5 days and still have space left for things I may need to add. Being a hard side carry-on, this is extremely lightweight at 6.5lbs. The 360 spinner wheels make it super easy to push/pull over carpeted or hardwood/surface flooring. It is so smooth. There is a push-button handle that slides up/down effortlessly. Also top and side carry handles to make moving this about easier. The TSA compatible combination lock is built in on the side, and is straightforward, no keys to keep track of. I simply love this carry on. It is perfect for me. I have to be extremely careful with selecting luggage, after having shoulder surgery it’s imperative. I need a piece that is functional, lightweight, and easy to maneuver. This is exactly that. The top notch aesthetics is a welcome bonus.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Cathey
Verified Purchase:Yes
Handle keeps popping out on top which is very frustrating when your unloading or picking up
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Interior dimensions are FALSE
on March 26, 2024
Posted by: Greg 2
from Virginia, USA
I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 29, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Stood The Test
on April 29, 2023
Posted by: DJMikeeG
from Fortson, Georgia
Frequent Flyer here. I’ve had one for over a year that gets checked and transferred twice a week. Excellent durability! Would buy again! Only one issue. Bag handlers tore a zipper pull off. Can you help me with a replacement? Pic attached.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
It's a shame that this is a Samsonite!!!
on April 10, 2019
Posted by: RG
from Cairo, Egypt
The bag's zipper tore before the first use!! Was not even used once at an airport then, but unfortunately this happened a few hours before my flight so replacement or repair wasn't an option. I had to wrap it up several times with the film at the airport to be able to travel with it! Nevertheless, it is scratched so badly, I can't even imagine how it would look after multiple uses or if it was used unwrapped. We were loyal Delsey customers, and this time wanted to "take a step up" so we paid a big premium for a much worse quality bag. We were never disappointed by our other bags, and we are very very frequent travelers. If I were Samsonite I would be ashamed of having produced a bag like this, and I see that the same faults are repeated over and over with many customers. A replacement wouldn't be enough because I just don't want another one of this bag. Disappointing!!
Pros: Easy To Identify
Cons: Bad Zippers, Poor Quality, Tears Easily, Terrible quality, no scratch resistance, zippers
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Charla
from Palmyra, Missouri
Verified Purchase:Yes
I received the carry-on as a gift & bought this to match. I love it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren
from Undisclosed
Verified Purchase:Yes
The suitcase is only 20", not 21". When I called to return it I was told that I would have to pay for return shipping even though the description is incorrect
Written by a customer while visiting samsonite.com