Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
5
Satisfied. No surprises...just as advertised.
on November 10, 2025
Posted by: Cody
from New Smyrna Beach, Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice piece of luggage. Light weight and rolls well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Phoenix Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best suitcase I love samsonite best brand ever! Never disappointes
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Product
on October 21, 2025
Posted by: Udayano
from Katy, TX
[This review was collected as part of a promotion.] Excellent piece of manufacturing. Durable and tough to last a long time under hard conditions. I’m proud to own Samsonite and people envy the quality of the product.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect Carryon
on October 9, 2025
Posted by: Pam S
from Boynton Beach, FL
[This review was collected as part of a promotion.] We have three different carryons. This by far is the best of all! It holds so much and it is so easy to wheel around. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Yvy
from Nairobi
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The suitcase looks good, but it scrated within the first hour I go it, after the first travel I regretted my purchase, all scratched. I do not recommend
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 29, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com