Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
Fragile zippers
on November 21, 2023
Posted by: Fragile Zippers
from Tallahassee, FL
Fewer than 3 trips with this medium suitcase and the zippers (crown and pullers) are no more.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Terrible quality and worst customer service ever.
on April 14, 2018
Posted by: Kats
from California
Verified Purchase:Yes
Scratches easily. After the first use it looks old and beat up.
Pros: Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not impressed!
on October 10, 2023
Posted by: Lynn8010
from Colorado
I just got this pretty luggage at the recommendation of a friend. On my first trip with it, I checked it at one airport and picked it up two hours later at our destination airport and the zipper pull was missing. This is not inexpensive stuff! So disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 12, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality product - refrain buying it.
on June 18, 2024
Posted by: Parkar
from Texas
I have been using Samsonite since my childhood days and regret to inform you that quality on Samsonite products have gone so bad that it just doesn’t make sense to pay higher price and get low grade product. We bought large & medium Freeform spinner set that on our first trip got scratched all over like a 5 year old product. These are not small but big scratches all around these bags. To be reasonable I would accept some scratches over time and many uses to justify it, however just using it once and dealing with ugly looking product after paying good money is not acceptable. Yes, checked in luggage doesn’t get handled well compared to carryons but that is the reason we buy Samsonite luggage. If they are prone to scratches so easily then I think this should be mentioned on the product information booklet, so one can avoid buying those. I think there might be better products from other companies that we will consider over Samsonite. Thank you Samsonite for losing our trust in your brand. Really disappointed. PS: still under 1 year warranty
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 21, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very happy! Can't wait to use!
on September 13, 2017
Posted by: Kale
from Boston, MA
Decided it was finally time to invest in quality luggage as I will now be traveling quite a bit more for work. I fly occasionally (4-6 times/year), and I refuse to pay to check my bag! With this hard shell carry-on, I will be able to easily bring everything I need with the confidence that it will fit in the overhead. Previously, I carried a duffel, the spinner allows me to easily maneuver around the airport! Also, it looks gorgeous (just as pictured) I got the green because I was afraid white would scuff, but both are great! Oh and the lock...you have the slide the TSA part to unlock (comes preset to 000). There are directions inside once you get it open. Cheers!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kimcheeman
from Cupertino, CA
Verified Purchase:Yes
Purchased 7 months ago. All of a sudden going to the airport the handle gets stuck!!! Goes down halfway and then the right side of handle is locked. I'm currently writing this at the airport.
Cons: Poor Quality
Written by a customer while visiting samsonite.com
Customer Rating
1
Not Really A Carry-On
on January 14, 2024
Posted by: Jazzman
from Evanston IL
This bag was highly-rated on multiple review sites, so I purchased it for an upcoming trip. When I received the luggage I was impressed by the quality of the product. When I checked the airline website to make sure it would meet their Carry-On dimensions it wouldn't qualify. I recently checked the Samsonite Chart and only 3 out of 31 airlines consider it a Carry-On Luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
Like Soft Butter on Bread
on August 17, 2023
Posted by: Bobbin_4_bobas
We have traveled with this luggage several times now and it is wonderful! It is white, so it does show scuffs, but we wipe it down with an alcohol wipe after each trip and it looks fantastic! We have gotten so many compliments on them and the wheels roll on any surface like soft butter on bread. It's amazing! They are durable, lightweight and fit everything we need to take on a short weekend trip or a week long vacation. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com