Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Miss s
from Hk
Verified Purchase:Yes
Very disappointed, not check before sent out. Like the colour
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Marian
from Southeast
Verified Purchase:Yes
The lock is kind of annoying. It’s difficult to change the numbers. Other than that, I really like it. The wheels turn in all directions and it’s very lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacqueline
from San Diego
Verified Purchase:Yes
Great suitcase, but incorrect dimensions. I had to return it, because it did not fit in Alaska Airlines overhead bin. I specifically looked for a suitcase that fit within 22x14x9 inches. Samsonite's dimensions do not include wheels and handles, which makes online purchases impossible. Samsonite has unfortunately probably lost me as a customer over unreliable dimensions. I never check in bags and only carry on when I fly, so correctly published dimensions is essential to me when buying a suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Lisa F
from Reno, NV
Verified Purchase:Yes
This is a Christmas gift, but opened up and seems good quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Outsite us
Verified Purchase:Yes
The products are Good design and quality and I like it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com