Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
5
Best suitcase ever! Excellent craftsmanship!
on September 24, 2022
Posted by: Elaina
from New York
Verified Purchase:Yes
Amazing suitcase I purchased 2!. I’ve had samsonites for years They last forever and take the beating! I just wanted to buy a new set otherwise I would have kept using the ones I already have which are over 10 years old The styles also remain in fashion. Very well made and lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
I love this set I received the medium and carry on as a gift and just purchased a second medium for longer trips. The set has locks, I think is the greatest feature. The set handles easy except on carpeted areas
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bett
from San Diego, CA
Verified Purchase:Yes
The carry-on was damaged (dented) when it was delivered
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Ajg123
Verified Purchase:Yes
I love this suitcase! I brought it with me on a month long trip through south America and it fit all of my belongings and the hard shell kept everything safe. This is also very lightweight!
Written by a customer while visiting samsonite.com
Posted by: Kathryn M
from Houston, Texas
Verified Purchase:Yes
Amazing quality, durable and functional wheels. My husband travels for work regularly and needed a more reliable bag. I enjoyed the style of this as well as the functionality. The lock system is also a very nice feature to have.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
I could not open the lock
on October 21, 2022
Posted by: Odalys
from Miami.Fl
I could not open the tsa lock when I set up a new combination
Written by a customer while visiting samsonite.com
Posted by: M. Ferreira
from Taxachusetts
Verified Purchase:Yes
Pushed this through the cobble stoned streets of Rome and Naples Italy without issue. Very durable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ann C
from Lancaster, PA
Verified Purchase:Yes
decided to upgrade my checked bag and this bag was perfect. Only issue is after one use it has marks but not a big deal. handles beautifully.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com