Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Bett
from San Diego, CA
Verified Purchase:Yes
The carry-on was damaged (dented) when it was delivered
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Ajg123
Verified Purchase:Yes
I love this suitcase! I brought it with me on a month long trip through south America and it fit all of my belongings and the hard shell kept everything safe. This is also very lightweight!
Written by a customer while visiting samsonite.com
Posted by: Kathryn M
from Houston, Texas
Verified Purchase:Yes
Amazing quality, durable and functional wheels. My husband travels for work regularly and needed a more reliable bag. I enjoyed the style of this as well as the functionality. The lock system is also a very nice feature to have.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
I could not open the lock
on October 21, 2022
Posted by: Odalys
from Miami.Fl
I could not open the tsa lock when I set up a new combination
Written by a customer while visiting samsonite.com
Posted by: M. Ferreira
from Taxachusetts
Verified Purchase:Yes
Pushed this through the cobble stoned streets of Rome and Naples Italy without issue. Very durable.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ann C
from Lancaster, PA
Verified Purchase:Yes
decided to upgrade my checked bag and this bag was perfect. Only issue is after one use it has marks but not a big deal. handles beautifully.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: alanfv91
from San Francisco, CA
Verified Purchase:Yes
Durable luggage piece that has a simple aesthetic. Hard case seems to hold up well and is able to store enough items to last for an extended trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Work Traveler 101
from Oregon
Verified Purchase:Yes
Great design, great weight, spinner wheels are excellent. Three stars because the zipper is already pulling after one trip.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com