Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Mark2222
from Vancouver wa
Verified Purchase:Yes
First trip, a zipper pull broke and fell off with gentle pull. Everything seems to be working fine.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Owned 3 Freeform Large Spinners - Scratch galore
on October 24, 2023
Posted by: AntBrooklyn
from Brooklyn, NY
I currently own 3 Freeform Large spinners and have traveled extensively with them. The scratches on the exterior is just something you have to get over. I mean, they are beautiful beforehand and all scratches will become very visible after light use. The wheels of one cracked, the zipper broke on another, and the handles have been doing pretty well after multiple usage. If I knew it would scratch this much, I would probably have opted for a more rubber exterior. I currently have the Freeform carry-on and when they went to check it in, I reached out like NoOoOo to avoid the scratches. Wonderful suitcases just be prepared to get upset at the scratching.
P.S. After uploading my photos, I am embarrassed that I was checking these suitcases in with the scratches.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 26, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Durable?
on January 10, 2024
Posted by: UserTC
from Rosemead CA
Bought Samsonite luggages for the first time because of the good reputation it has. Made a local trip using my freeform carry on and already got a dent on my luggage. Im worried that the luggage wont last long because of what happened after only using it for just one time considering the price is not cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very disappointed
on August 6, 2024
Posted by: IHunter
I'm very disappointed because asked for this suitcase as a gift and after using 3 times, the handle gets stuck and the outside is very scrapped and scuffed. I previously used a Samsonite for years and I was really excited to use this. Now I feel badly that I asked my family member to buy this for me and I don't want to use it. The outside looks terrible and it's difficult to push the handle up and down.
Response from samsonite.comBy Samsonite US Care Team, August 7, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Busted
on June 12, 2025
Posted by: dsapponted
from CA - California
Gender:Male
[This review was collected as part of a promotion.] Bought two 3 months ago. One got busted already. Very sad and unsure if I can trust the remaining one.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 16, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Gayatri
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used for international travel. Bag was stuffed with standard 50 pounds still it was easy to pull. Rolling wheels are great, inbuilt lock is great and the body material is truly sturdy. Did have a minor scratch on the body msybe in cargo but without any wear n tear. still look great and all belongings are safe.
Written by a customer while visiting samsonite.com
Posted by: Angie
from Undisclosed
Verified Purchase:Yes
My 13 year old daughter got this suitcase to take with her to Washington DC. She got the orange color. She absolutely loved it. We liked that it had the lock option. Also the wheels are so nice and smooth. She had no issues rolling it everywhere that she needed. We liked the hard side but it isn't a hard that will crack. It has a nice give to it. We love this suitcase. And by going orange she had no issues finding her bag in a sea of luggage.
Written by a customer while visiting samsonite.com
Posted by: Paulina
from Zapopan, Jalisco. Mexico
Verified Purchase:Yes
I ordered it in color navy and when I got to the hotel where I received it, everything was right but the color. It was black and I really need it that day and wanted in navy because I have the other sizes in that color. So Unfortunately I couldn’t send it back and I had to keep it in black. If I knew there weren’t navy, I wouldn’t have bought it
Written by a customer while visiting samsonite.com