Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Angie
from Undisclosed
Verified Purchase:Yes
My 13 year old daughter got this suitcase to take with her to Washington DC. She got the orange color. She absolutely loved it. We liked that it had the lock option. Also the wheels are so nice and smooth. She had no issues rolling it everywhere that she needed. We liked the hard side but it isn't a hard that will crack. It has a nice give to it. We love this suitcase. And by going orange she had no issues finding her bag in a sea of luggage.
Written by a customer while visiting samsonite.com
Posted by: Paulina
from Zapopan, Jalisco. Mexico
Verified Purchase:Yes
I ordered it in color navy and when I got to the hotel where I received it, everything was right but the color. It was black and I really need it that day and wanted in navy because I have the other sizes in that color. So Unfortunately I couldn’t send it back and I had to keep it in black. If I knew there weren’t navy, I wouldn’t have bought it
Written by a customer while visiting samsonite.com
Customer Rating
4
Samsonite 28 inch spinner
on April 23, 2023
Posted by: MsLinda
from Chicago, IL
This suitcase is beautiful! Got in purple and love that it is lightweight and maneuvers easily and I can pack a weeks worth of clothing without a problem. It also zips easier than my previous Samsonsite luggage. (which was very difficult to close because of its design.) What is disappointing is that it this one scratches super easy. Has been used only once and it looks as though I’ve had it for years. Also, the Samsonite emblem one side of it is cracked…..again, after only one use. Very disappointing.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Inaccurate size
on October 18, 2023
Posted by: Candy76
Smaller than the dimension size in the description
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Owned 3 Freeform Large Spinners - Scratch galore
on October 24, 2023
Posted by: AntBrooklyn
from Brooklyn, NY
I currently own 3 Freeform Large spinners and have traveled extensively with them. The scratches on the exterior is just something you have to get over. I mean, they are beautiful beforehand and all scratches will become very visible after light use. The wheels of one cracked, the zipper broke on another, and the handles have been doing pretty well after multiple usage. If I knew it would scratch this much, I would probably have opted for a more rubber exterior. I currently have the Freeform carry-on and when they went to check it in, I reached out like NoOoOo to avoid the scratches. Wonderful suitcases just be prepared to get upset at the scratching.
P.S. After uploading my photos, I am embarrassed that I was checking these suitcases in with the scratches.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 26, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Unsatisfied with Quality- damaged on First Use
on April 22, 2024
Posted by: Erickson215
from San Jose, CA
Very unsatisfied on this purchase. On the First use the TSA lock hook broke.
We have previously retired our old Samsonite and purchased three of the Freeform design. One broke on us on the first use. Our previous Samsonite lasted 10 years with just normal scruffs all around which is normal but never had issues on the zipper lock. Perhaps it’s how the lock hook is designed on the TSA lock.
Not very happy about this considering it’s only the first use!
Not very happy about this considering it’s only the first use!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Andrew123456
from Chicago
Verified Purchase:Yes
Item was defective and had to return. It was not the expected quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality Zipper
on December 29, 2022
Posted by: EdwinZayas
from Miami, FL
Poor quality zipper, opens while luggage is closed
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com