Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Beware - seems that there is no warranty coverage
on April 6, 2026
Posted by: L. Glenn
from Houston
[This review was collected as part of a promotion.] I bought this in May of last year. In March of this year, the handle broke off. I tried three times to make a warranty claim through the designated "Chat" online, but couldn't. I won't buy another Samsonite suitcase nor will I recommend the brand to anyone else.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 7, 2026
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great product!
on March 26, 2026
Posted by: Robert
I love the carry-on but nowhere in the suitcase or box did it show me how to set the combination lock. I had to go on line to find the directions!
Written by a customer while visiting samsonite.com
Posted by: valyrina
from Austin, Texas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a carry-on Samsonite suitcase a while back and loved it, but found myself needing a larger option for longer trips. It was a no-brainer to get this one, since I loved the smaller version, and it hasn't disappointed! Lots of room, easy to move around.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
Stay Away
on February 6, 2026
Posted by: DS2026
from Indiana
Gender:Male
This exceeds every airline's 2026 size limits. Only good for checking!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 9, 2026
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] After just one trip , the Samsonite labeled gray piece in the front of the bag was half off.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality
on January 23, 2026
Posted by: mnmnhi
from Garden Grove, CA
Gender:Female
[This review was collected as part of a promotion.] Luggage zipper popped open during first use on recent trip and shell scratches easily.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 24, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Looks Awful After Just One Use
on January 12, 2026
Posted by: mjw215
from New York
Very upset with this product. I was excited to buy this as a present for my son, who is a frequent traveler, and upon his very first trip the bag came back so scratched and scuffed--far beyond any typical wear and tear. The whole bag is a total eyesore. I believe the quality is way poorer than I was led to believe. He was so upset and doesn't want to use the luggage now, and I am extremely disappointed in Samsonite and this product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com