Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Garfield Cat
from Chicago
Verified Purchase:Yes
To be honest I love the design pretty much, it is light, fashionable, however, the material used for this luggage is not durable enough! very easy to get scratches!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Pretty cheaply made not durable
on January 29, 2024
Posted by: Slane98
from Parker, CO
Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Dancemom00
from North carolina
Verified Purchase:Yes
After many years of travel, I replaced my current Samsonite carry on with the freedom carryon. Samsonite always delivers on quality, and durability, and affordability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Je’Nay T.
from Jacksonville, FL.
Verified Purchase:Yes
This travel luggage does not disappoint! I had the opportunity to use a set from a friend first to try it out and I loved it so much I had to have my own. It’s very durable and has a smooth glide even over bumpy grounds it’ll keep up with my fast pace movements. Also, I don’t feel the weight of all my belongings inside and the amount of space that I get is tremendous! I was able to pack extra clothes and still purchase more clothes over my travels that all fit within my same luggage. I’m very happy 😊!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mark2222
from Vancouver wa
Verified Purchase:Yes
First trip, a zipper pull broke and fell off with gentle pull. Everything seems to be working fine.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Durable?
on January 10, 2024
Posted by: UserTC
from Rosemead CA
Bought Samsonite luggages for the first time because of the good reputation it has. Made a local trip using my freeform carry on and already got a dent on my luggage. Im worried that the luggage wont last long because of what happened after only using it for just one time considering the price is not cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 13, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Gayatri
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used for international travel. Bag was stuffed with standard 50 pounds still it was easy to pull. Rolling wheels are great, inbuilt lock is great and the body material is truly sturdy. Did have a minor scratch on the body msybe in cargo but without any wear n tear. still look great and all belongings are safe.
Written by a customer while visiting samsonite.com