Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Cara
Verified Purchase:Yes
One of the two travel cases doesn’t spin smoother. One wheel locks.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for letting us know! We are so sorry to hear this. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Billi R
from Vienna AT
Verified Purchase:Yes
Just received, haven't had a chance to use it yet. Beautiful color, appears sturdy, and I've always trusted the Samsonite brand. Bought to replace a hard suitcase that was cracked during a recent overseas flight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: PAAJM
from Marcy, NY
Verified Purchase:Yes
The Freeform is very light, the wheels roll very easily and this luggage holds much more than you think!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rosario G
Verified Purchase:Yes
I love the design and material of the Freeform Medium Spinner!
Written by a customer while visiting samsonite.com
Posted by: yatleung
from Scottsdale, AZ
Verified Purchase:Yes
Perfect Hardshell luggage. Light-weight. Durable. Super smooth wheels. What is not to like? It is a quality item that sells for a premium but there are often sales on this item. Just be patient. Well worth it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MC mckoy
Verified Purchase:Yes
lightweight and easy to roll around, no issues so far. About half the weight of my previous Samonite carry on that lasted many years.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kaidy
from Nashville, TN
Verified Purchase:Yes
Have this same luggage in another color but got this one as it looks great. Love this luggage!
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Uncle Traveling Matt
from New Jersey
Verified Purchase:Yes
As the title says, light and durable. Very ergonomic as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com