Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
So beat up after one trip, extremely disappointed!
on September 28, 2023
Posted by: SamD14
from San Diego
We had our previous luggage for 10+ years, we decided it was time to upgrade and thought Samsonite was a reputable brand. After the first flight, they were scratched and scuffed, they look terrible. After I 2nd flight home, the top corner was dented and and I’m so sure they would survive many more trips. Extremely disappointed in the quality of the product!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 29, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great purchase!!!
on September 20, 2023
Posted by: Queen.of.samples.reviews
from Ohio
I got these over a moth ago in pink and on my first trip using them it was so easy to pack everything and carry them around, I packed the big one with clothes for a week for 2 adults and it was not even full, and the small one for a toddler and his tons of clothes and blankets, everything fitted.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Scuffs and Scratches After One Trip
on September 19, 2023
Posted by: Beckybf
from Preston, MN
I bought the medium and large Freeform to use on our trip to Hawaii. The two suitcases are scraped, scratched, gouged and look awful after one airline trip! I bought the burgundy color thinking it would not show marks but I am certainly beyond disappointed. I will only use these two pieces for car trips as I don’t think they would survive another trip through baggage handling at an airport. I also had problems with the locks! I would recommend not buying!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 22, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Customer Rating
2
Wheels are amazing but TSA 3-dial didn't work
on September 8, 2023
Posted by: PatriciaE
from Frisco, Texas
This is an amazing luggage, great size, durable, wheels are so smooth, and modern beautiful colors. Unfortunately, on my International travel, the TSA 3-dial didn't work for TSA officials in London. They tried to use all their keys to inspect the luggage, they called another guy with more keys, and none opened it. They had to use pliers to break the zippers, to open it. Now, I do not know what to do because I can zip the luggage fine but the locks are not functional at all.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 13, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Customer Rating
1
College travel luggage
on August 18, 2023
Posted by: Amanda4159
Used the medium sized luggage for only about a year and a half traveling back and forth from my college town to my home. The last time I came home the zipper popped open and split the luggage open while in the luggage was in the carrousel. If I hadn't put the zipper lock in place, it would have fully popped open and I would have most likely lost all of my belongings. Definitely not as high quality for the price, and something I wouldn't recommend buying.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
5
Like Soft Butter on Bread
on August 17, 2023
Posted by: Bobbin_4_bobas
We have traveled with this luggage several times now and it is wonderful! It is white, so it does show scuffs, but we wipe it down with an alcohol wipe after each trip and it looks fantastic! We have gotten so many compliments on them and the wheels roll on any surface like soft butter on bread. It's amazing! They are durable, lightweight and fit everything we need to take on a short weekend trip or a week long vacation. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
one wheel gone on its first international trip
on August 15, 2023
Posted by: lyt627
from New York
Just bought the suitcase and brought it on an international trip. The surface scratches very easily which is a small issue. On the returning flight back home, I dragged the suitcase down the belt and realized that one wheel was missing. I've used tons of suitcases over the decades, and I've never seen a suitcase so flimsy and poorly made.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com