Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: richard
from Undisclosed
Verified Purchase:Yes
Bought two bags. One is defective and customer service had me jump through hoops to return product. Sent them photos and info as requested. To date they have not responded. (Two weeks). Not impressed!
Response from samsonite.comBy samsonitepwr, samsonitepwr, September 14, 2019
Hello Richard, Thank you for contacting us about your order. We are sorry to hear about the issues you've had with your order. I will have one of our customer service representatives reach out to you directly to resolve your issue. Thank you, Samsonite Customer Service Team
Written by a customer while visiting samsonite.com
Posted by: Kam D.
from Houston
Verified Purchase:Yes
This was my third freeform spinner that I bought and the wheel broke off after one trip through the airport. Very disappointing because my other two are good condition and I have had them for three years.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Kittykat
from Woodland, California
Verified Purchase:Yes
If you’re still unsure on whether to get this or not, this is your sign to go for it!!! It’s beautiful, it’s durable, it’s amazing to bring around! It’s everything I was looking for in a carry on luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Sturdy & Stylish
on January 25, 2021
Posted by: seximarilyn
from New York
[This review was collected as part of a promotion.] I recently used the Freeform 110 Carry-On Spinner by Samsonite for the first time, and so far it checks all the boxes for what I look for in carry-on luggage. This top-notch quality suitcase is lightweight, sturdy, durable, and functional. It’s hard case exterior does a great job of protecting what’s inside, and can withstand the wear and tear of a gate check, if needed. The spinner with it’s four dual, 360 degree, multidirectional, robust wheels allows me to have effortless full control of the bag on multiple surfaces. This is helpful to me since I feel more at ease wheeling the bag beside me when walking rather than hauling it behind me. Additionally, the spinner is very easy to maneuver, and comfortable to handle with it’s wide retractable push-button handle. It eliminated my usual struggle of navigating my bag down a tight, narrow airplane aisle. Moreover, the suitcase fit comfortably into the overhead bin, and I didn't have any trouble picking it up, or lifting it over my head. The streamlined spinner has a roomy inside (that is expandable to add more carrying space to the interior), with zippered and strapped compartments to keep items securely packed and organized. I love the eye catching mint green color, and retro stylishness of the spinner. This is a unique suitcase that stands out from the crowd, and is easy to spot and identify. Lastly, the bag comes with a name tag to put your identification on, and for added safety, a TSA 3-dial combination recessed lock.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it !!!!!!!
on May 12, 2021
Posted by: PatMol
from Queens . NY
It’s been 2 years and 6 trips after they are still strong. We are a family of 4 and I chose white , we get so many compliments . You would think that they get dirty fast but they really not . Very happy with my choice .
Written by a customer while visiting samsonite.com
Posted by: Billie
from Charlotte, NC
Verified Purchase:Yes
Cute, roomy and sturdy, can’t wait to use in a few weeks.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com