Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Sturdy & Stylish
on January 25, 2021
Posted by: seximarilyn
from New York
[This review was collected as part of a promotion.] I recently used the Freeform 110 Carry-On Spinner by Samsonite for the first time, and so far it checks all the boxes for what I look for in carry-on luggage. This top-notch quality suitcase is lightweight, sturdy, durable, and functional. It’s hard case exterior does a great job of protecting what’s inside, and can withstand the wear and tear of a gate check, if needed. The spinner with it’s four dual, 360 degree, multidirectional, robust wheels allows me to have effortless full control of the bag on multiple surfaces. This is helpful to me since I feel more at ease wheeling the bag beside me when walking rather than hauling it behind me. Additionally, the spinner is very easy to maneuver, and comfortable to handle with it’s wide retractable push-button handle. It eliminated my usual struggle of navigating my bag down a tight, narrow airplane aisle. Moreover, the suitcase fit comfortably into the overhead bin, and I didn't have any trouble picking it up, or lifting it over my head. The streamlined spinner has a roomy inside (that is expandable to add more carrying space to the interior), with zippered and strapped compartments to keep items securely packed and organized. I love the eye catching mint green color, and retro stylishness of the spinner. This is a unique suitcase that stands out from the crowd, and is easy to spot and identify. Lastly, the bag comes with a name tag to put your identification on, and for added safety, a TSA 3-dial combination recessed lock.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Traveler123
from Texas
Verified Purchase:Yes
Got the small, medium and large. Looks great and seems to be good quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Garfield Cat
from Chicago
Verified Purchase:Yes
To be honest I love the design pretty much, it is light, fashionable, however, the material used for this luggage is not durable enough! very easy to get scratches!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Pretty cheaply made not durable
on January 29, 2024
Posted by: Slane98
from Parker, CO
Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
24 inch spinner
on December 25, 2024
Posted by: Dale123
from Ontario,ca
[This review was collected as part of a promotion.] Bought this case a couple of days ago, spacious, zippers smooth 10 year warranty for repairs ,closed. And buckle compartment
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com