Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: AJur
from California
Verified Purchase:Yes
The carry-on is excellent for mobility, but I used it once and checked the bag at the airport, and now the suitcase looks like a disaster! (it looks like my carry-on was a cat fight) The texture on the carry-on has a fine detail that is easy to scratch. A minor scratch can go deep into the surface. I wish it would have been a smooth surface instead. I give three starts because, after one use, it should hold better.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Vegas Tripper
Verified Purchase:Yes
This carry-on is stylish, and functions well. I ordered the purple and the color is exactly as pictured. I was looking to replace my older carry-on, due to it not being a spinner. I wanted that ease a spinner gives you of getting through the airport with all of your gear. I took away one star as I missed the exterior pockets my older carry-on had for those things that you want to access in an airport without having to completely open up your bag, such as your phone charger, book, sunglasses, snacks, etc. If you also take a large purse that holds those things, this will not be a big deal for you. I do not. I only carry a phone size crossbody bag, so I needed that quick access.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ron C
from Longmont, Colorado
Verified Purchase:Yes
I traveled throughout Europe and it rolled great and managed all of the bumps I gave it from trains, buses, and hauling it upstairs.
Written by a customer while visiting samsonite.com
Posted by: Livy
from New York, NY
Verified Purchase:Yes
Love the color. I needed a new carry on suitcase for work trips and I just tried this one out and its great. Just enough room for a few days. I love the separate zipper pocket so I can keep my shoes separate. It also wheels very nicely and the handle is at good heights.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MeganWA
from Washington state
Verified Purchase:Yes
I had a Freeform for four years that unfortunately got stolen. I shopped around for a month trying to find a new carry-on. I looked at all the trendy new brands and wanted them, they were plenty sexy, but I kept coming back to the Freeform. It's lightweight, I never had any damage issues with my old one, it's international size on the outside but somehow it has larger interior capacity than those sexy competitors, plus it expands. It's everything I was looking for. The only thing I needed to get past was that I don't love the one interior pocket. I'd love a better organizational system inside.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sqidget
from Florida
Verified Purchase:Yes
Zippers were stiff, TSA locks were poorly constructed and there were no instructions on how to set them, and the suitcase overall was cheaply made. I sent two back. I do NOT recommend this suitcase. Spend more and get a better product. Samsonite makes better bags!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: CAgrannny
from California
Verified Purchase:Yes
I haven’t traveled with this suitcase yet, but it ticks all my requirements for a lightweight, maneuverable, expandable carry-on size case. I am in my 70s and will be traveling with family. I intend to pack light and efficiently in one small suitcase and one backpack so that my son-in-law doesn’t have to worry about my luggage as well as everyone else’s.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Seattle, WA
Verified Purchase:Yes
I love how easy this spins, it fits everything I need for short trips. I would recommend getting a plastic protector since most flights are forcing people to check carry-ons and it's completely protected mybag
I would recommend this to a friend!
Written by a customer while visiting samsonite.com