Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,337 Reviews)
Rating breakdown 1,337 reviews
5 Stars
980
4 Stars
139
3 Stars
53
2 Stars
61
1 Star
104
80%of customers recommend this product.
(
715 out of
892)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Poor Craftsmanship = Damaged On First Use
on December 20, 2025
Posted by: Dion
Gender:Male
I purchased this bag on December 7, 2025 for a flight on December 12, 2025 from Michigan to California. When I retrieved my luggage from baggage claim I was unable to extend the handle. After one use the bag is of no use to me as a result of cheap materials. Do yourself a favor and avoid this purchase at all costs as it is a complete waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
