Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
2
Easy to scratch
on November 6, 2018
Posted by: Lana
from Philadelphia, PA
Verified Purchase:No
I got it already with a big scratch on the bottom, but there was no time to exchange. I chose this particular suitcase for its facade. I was happy to it until I grazed the first corner. The suitcase was scratched while still at the airport, and after the trip, I wanted to throw it out.
Pros: Lightweight, Stylish
Cons: Looks good till you use it the first time
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Ann
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Did alot of research on lightweight bags so this was a very calculated choice. Took our first international trip and so far the bag is looking good. Packed to the limit (exactly 50 pounds) and it wasn't even filled to expansion. That comes from using the Samsonite packing cubes! The mint green color helps stand out in a sea of black bags.
Written by a customer while visiting samsonite.com
Posted by: Kaan
from Undisclosed
Verified Purchase:Yes
Top handle looks like it is not going to survive for a long time rest is in good quality
Written by a customer while visiting samsonite.com
Customer Rating
2
It was the first time I was disappointed.
on August 3, 2018
Posted by: sangbong
from london
The surface of the water is really easy. Also, the surface is easily scratched, causing a possibility of breakage. For the first time, I became suspicious of Samsonite's quality. The material of this product is the worst. I'm really sad.
Pros: Easy To Carry, Lightweight, Stylish
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Sherry
from Silver Spring, MD
Verified Purchase:Yes
It is a high value product!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Hao
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hareware is Good. Design is Good. Everything is perfect.
Written by a customer while visiting samsonite.com
Customer Rating
4
Great looks, poor scratch resistance!
on November 10, 2020
Posted by: Chlurr
from New York
I own all 3 pieces in the set and love the looks, but would not recommend getting it in black or without a luggage cover. It is lightweight, and it does function well, but if you dare use this thing without a luggage cover you are in for a RUDE awakening. Ever since the first use without a cover, I have since only used covers, but even when I remove the cover and have the luggage uncovered in hotel rooms, I still manage to get scratches on them from opening it up on hotel room floors, etc. It isn't a big deal after living with the full set for over a year, but the first time it happened, I was NOT a happy camper.
My recommendation: Avoid the black, and get a cover incase. It's a good looking piece of luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kesha W
Verified Purchase:Yes
Luggage itself is really nice. It didn’t come with instructions on how to unlock it. I had to YouTube to find out.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com