Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
4
on September 30, 2024
Posted by: Muskieman
Durable. light weight. Lots of room. overall a good item.
I wish it had a closable interior flap on BOTH sides so that if the suitcase pops open smaller items will not fall out. The elastic straps are good for bigger items of clothing, but not small items.
Written by a customer while visiting samsonite.com
Posted by: ChrisB
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bag far exceeded my expectations. The hard outer shell did a great job protecting souvenirs from the airline baggage handlers who appear to of been doing extensive product testing. The only issues I had were from when they dragged it on the cement and scuffed it up…but hey it protected my stuff and held together!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Customer Rating
4
Great purchase!
on September 23, 2024
Posted by: Neha1007
from Atlanta
[This review was collected as part of a promotion.] Extremely spacious from the inside. Sturdy exterior. Smooth movement
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Atthew78
from Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] Rolls great. I would recommend. First flight no scratches
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kim P.
from Iowa City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new luggage! It’s very light weight and plenty of room for our clothes. Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Li at Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] The appearance of Freeform series is beautiful and elegant
Written by a customer while visiting samsonite.com