Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,344 Reviews)
Rating breakdown 1,344 reviews
5 Stars
980
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
109
80%of customers recommend this product.
(
715 out of
898)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Pins
Verified Purchase:Yes
Good size and lots of packing space, durable wheels
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pbarrett
from Cleveland
Verified Purchase:Yes
Great product. I would recommend Samsonite luggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JulieSo
Verified Purchase:Yes
Great product, the only complaint is the handle doesn't stay in position on the lower settings.it stays for lowering but doesn't stay if you pick up on the handle. Ie pick up the suitcase to move over stairs etc
Written by a customer while visiting samsonite.com
Posted by: Loprinzi
from New Zealand
Verified Purchase:Yes
This is a great size for travel and so very durable and light. Great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Navigating Convenience, Scratching Concerns
on December 30, 2023
Posted by: Chef A
from New York, New York
I recently used this luggage during our 2-week trip, having used it only twice. The luggage is easy to navigate, which I found particularly convenient. I chose the white color after reading some reviews that mentioned it easily gets scratched, thinking that it might not be as noticeable. However, I was disappointed to find that, despite its color, the luggage accumulated quite a few scratches after just two uses as a carry-on. I wish they could improve the scratch resistance to better maintain the appearance.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 1, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Great size, poor quality
on January 18, 2024
Posted by: nyc123
from NYC
This was exactly the size I was looking for but unfortunately, the zippers broke in two separate instances. Customer service was great and helpful (and issued refunds/replacements twice) but wish this suitcase worked out.
Response from samsonite.comBy Samsonite US Care Team, January 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Beware! Scuffs Easily!!!!
on April 20, 2024
Posted by: RVsSecret
from North Carolina
I bought this luggage less than a year ago and it immediately scuffed with my first trip. This is only from normal wear and tear traveling. I’m super disappointed because I had another set of samsonite that lasted me probably about 8 years but that style was discontinued but just assumed that all their products are great and was sorely mistaken by this line.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great Compact Suitcase
on December 10, 2025
Posted by: MikeB
Gender:Male
[This review was collected as part of a promotion.] Have owned for over 6 years and has held up very well. Yeah you will get some scratches from airport travel and just opening it on the ground, but the zipper sections and vinyl have held up remarkably well, even when I put some strain on it. Also a second zipper can be unzipped to expand the internal capacity, which has helped me on several occasions. Overall a capable, compact, and, if you care, stylish, rolling suitcase.
Written by a customer while visiting samsonite.com