Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
on December 5, 2024
Posted by: retw
misrepresentation, it does not measure 31 inches in any which way but it filters as a 31" extra large. It is only a large. The dimensions on the website are incorrect
Response from samsonite.comBy Samsonite US Care Team, December 9, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great one
on November 27, 2024
Posted by: Trish989
[This review was collected as part of a promotion.] Very durable Roomy.
Took it on several trips. Still look brand new . Check in few times . No scratches.
Took it on several trips. Still look brand new . Check in few times . No scratches.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
on November 23, 2024
Posted by: Traveleing Lady
I bought this several years ago and the carry on lost a wheel and the telescoping handle jams and won’t come up half the time. The large piece is great!
Response from samsonite.comBy Samsonite US Care Team, November 25, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Eliza beth
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome, size is good and wheels spin good, so perfect for my need and travel.
Written by a customer while visiting samsonite.com
Customer Rating
1
Broke on first usage
on November 11, 2024
Posted by: Diggidy
from Minneapolis,MN
Broke on my first usage. A couple threads of the zipper broke off. I found out when I retrieved my luggage from baggage claim and found that it had opened up
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 11, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: 42 yo traveler
from Ashburn, VA 20148
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this suitcase. The Samsonite brand has always been good quality and lasts forever. It expands, locks, rolls easily, half of it has a zip cover inside and the other half has stretchy straps.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: With Kids
from Portland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice size! Was not stopped by alaska airlines domestic for oversized luggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Top notch quality, low weight
on October 1, 2024
Posted by: Stephen W
[This review was collected as part of a promotion.] We bought 3 of these for our trip to Canada. With the weight limit for flights we needed something sturdy and light weight, which fit the bill in strides.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com