Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Loprinzi
from New Zealand
Verified Purchase:Yes
This is a great size for travel and so very durable and light. Great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Love
on January 22, 2025
Posted by: Dais
from Pa
[This review was collected as part of a promotion.] Just as pictured. Great color. Locks. Ribbed outside. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: svalera
from The Woodlands TX
Verified Purchase:Yes
Personal travel
Pros: High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Josh
from New York, NY
Verified Purchase:Yes
LOVE IT!
Pros: High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CC
from chicago
Verified Purchase:Yes
the directions on opening the piece of luggage was missing a key point which was that you needed to push in the TSA lock in addition to the instructions provided with the luggage. Necessitated a call to customer service
Pros: Easy To Carry, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Frank
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is lightweight and a terrific color. Highly recommend for carry on luggage.
Written by a customer while visiting samsonite.com
Posted by: J
from New York
Verified Purchase:Yes
So far so good, only taken on 1 trip. Holds up well, got involuntarily checked and still came out fine
Pros: Easy To Carry, Good Capacity, High Quality
I would recommend this to a friend!
Written by a customer while visiting samsonite.com