Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,309 Reviews)
Rating breakdown 1,309 reviews
5 Stars
969
4 Stars
135
3 Stars
51
2 Stars
56
1 Star
98
81%of customers recommend this product.
(
702 out of
870)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Travels
Verified Purchase:Yes
The design doesn’t allow us to stack it on a rack as it is rounded out and will tilt over if we lay it on its side. It also doesn’t allow us to stack it on top of another suitcase again due to the rounded design.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Lee Z
from San Francisco, CA
Verified Purchase:Yes
Light, cute, and roomy! This luggage is less than half the weight of my old two-wheeled, soft shell bag. It pushes along the carpets and walkways like a breeze! Held all of my belongings beautifully without even needing the expansion. Best smooth zipper i’ve ever owned. The cute pastel color matches my personal style and stands out on the carousel. It was easy to lift into the overhead compartment on the plane too. Highly recommend!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
Quality is very good, as expected from Samsonite. Two things that are not a major problem but less than ideal - first, the regular (non-extended) handle is a bit tight to the suitcase and not all that easy to get your fingers wrapped around. Second, the zipper pulls that get snapped in to the suitcase lock are a bit awkward to get positioned just right. They should have given them a little more flexibility to allow for easier locking. But other than those minor complaints I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jeanette
Verified Purchase:Yes
Love my new luggage! Perfect for short trips and very spacious! Highly recommend for those who are looking for a carry-on luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: L Wallock
from Novato, CA
Verified Purchase:Yes
There is enough space to pack 2 weeks of summer clothes, 1 week of winter clothes. There are enough compartments to separate out lingerie, jewelry, clothing, shoes, and you can lock it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very bad quality
on October 16, 2022
Posted by: Osam
from Staten Island New York
Don’t buy this it’s too expansive which is expected to be decent or somewhat decent quality… but it’s just a big disappointment… shame
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 17, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Shiny
Verified Purchase:Yes
The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Everything a pro traveler wants in a carry-on
on January 7, 2023
Posted by: Terrence Y
from Orange County, CA
Verified Purchase:Yes
Everything it promises to be and more. I travel a lot and always buy the best luggage such as Tumi, Travel Pro, Delsey and Samsonite. I give my older sets away because they still look good and work perfectly, but I want and need the newest since I travel professionally. I did a lot of research before I decided on the Freeform Spinner. It was rated #1 by several sites and always in the top 5. It's light, durable, has lots of space and is very easy to maneuver. These are all key when traveling. I plan on buying another one and the larger model.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com