Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,324 Reviews)
Rating breakdown 1,324 reviews
5 Stars
973
4 Stars
138
3 Stars
53
2 Stars
58
1 Star
102
80%of customers recommend this product.
(
708 out of
882)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Posted by: Travels well with others
Verified Purchase:Yes
Really like the suitcase. Rolls easy, roomy for a carry on, love the white but won’t stay that way flying good quality for the price
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
5
Love
on January 22, 2025
Posted by: Dais
from Pa
[This review was collected as part of a promotion.] Just as pictured. Great color. Locks. Ribbed outside. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would seriously consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Posted by: Angie
from Dallas, TX
Verified Purchase:Yes
I need a new carry on for long weekends, I was surprised at the amount of things I could take with me and still have room to bring a few "new" item from my trip.
Pros: Easy To Carry, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacquelyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed in the quality of this suitcase. The handle sticks every time I try to close it and after just one trip, the wear and tear makes it look like this is a 10 year old suitcase.
Written by a customer while visiting samsonite.com
Posted by: Heidi
from Fort Wayne, IN
Verified Purchase:Yes
This suitcase as is stylish, roomy, and lightweight. I was afraid it would be heavy and clunky but it's not at all! It's very light and glides easily on the ground. It got scratched on the first use thanks to rough baggage handlers, but it held up and still looks stylish. I would recommend this bag to anyone - but would probably avoid the white color bc the scratches will accumulate quickly if you travel frequently.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com