Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
2
not the sturdy suitcase i was hoping for
on October 23, 2018
Posted by: sad customer
from utah
Verified Purchase:No
i bought two of the samsonite freeforms for a 4 month trip around europe. upon landing in europe, the very first flight of many, one of the suitcases had been horribly damaged. the combo lock had been completely busted to the point i had to break the zippers to get it open. then when the other suitcase was knocked over, the pull handle hit a wall and snapped off instantly. not sure if i should blame samsonite or the airline/myself for this, but i feel that if the suitcases had been more sturdy these problems could've been avoided. i understand suitcases are not indestructible but it's outrageous that they were both damaged so badly the first time i used them. other than that i loved the suitcases, lightweight, good looking, and great storage capacity. very sad to see them go.
Pros: Easy To Access Items, Good Capacity, Lightweight, Stylish
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Eye catching lightweight.. until it gets scuffed up
on August 4, 2017
Posted by: Traveler
from San Francisco, CA
Verified Purchase:Yes
Got this for a really good deal. The design is very nice. Very light for the size as well. Only problem is that the material scratches easily.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: scratches easily
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jessica
from Atlanta, GA
Verified Purchase:Yes
This bag scratches very easily. I would not recommend it as mine got scratches all over and looked very bad with scratches just after 1 use.
Pros: Easy To Carry, Good Capacity
Cons: scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Travels
Verified Purchase:Yes
The design doesn’t allow us to stack it on a rack as it is rounded out and will tilt over if we lay it on its side. It also doesn’t allow us to stack it on top of another suitcase again due to the rounded design.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
Quality is very good, as expected from Samsonite. Two things that are not a major problem but less than ideal - first, the regular (non-extended) handle is a bit tight to the suitcase and not all that easy to get your fingers wrapped around. Second, the zipper pulls that get snapped in to the suitcase lock are a bit awkward to get positioned just right. They should have given them a little more flexibility to allow for easier locking. But other than those minor complaints I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: L Wallock
from Novato, CA
Verified Purchase:Yes
There is enough space to pack 2 weeks of summer clothes, 1 week of winter clothes. There are enough compartments to separate out lingerie, jewelry, clothing, shoes, and you can lock it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Very bad quality
on October 16, 2022
Posted by: Osam
from Staten Island New York
Don’t buy this it’s too expansive which is expected to be decent or somewhat decent quality… but it’s just a big disappointment… shame
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 17, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Shiny
Verified Purchase:Yes
The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com