Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,311 Reviews)
Rating breakdown 1,311 reviews
5 Stars
968
4 Stars
137
3 Stars
51
2 Stars
56
1 Star
99
81%of customers recommend this product.
(
703 out of
872)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - Black
Customer Rating
1
Broke on first usage
on November 11, 2024
Posted by: Diggidy
from Minneapolis,MN
Broke on my first usage. A couple threads of the zipper broke off. I found out when I retrieved my luggage from baggage claim and found that it had opened up
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 11, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality
on December 15, 2024
Posted by: Poor Quality Spinner
from New Jersey
I used to love Samonite luggages but these last two purchases were a disappointment. The spinner is locked without instruction how to unlock it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would seriously consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Posted by: Angie
from Dallas, TX
Verified Purchase:Yes
I need a new carry on for long weekends, I was surprised at the amount of things I could take with me and still have room to bring a few "new" item from my trip.
Pros: Easy To Carry, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacquelyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed in the quality of this suitcase. The handle sticks every time I try to close it and after just one trip, the wear and tear makes it look like this is a 10 year old suitcase.
Written by a customer while visiting samsonite.com
Posted by: Heidi
from Fort Wayne, IN
Verified Purchase:Yes
This suitcase as is stylish, roomy, and lightweight. I was afraid it would be heavy and clunky but it's not at all! It's very light and glides easily on the ground. It got scratched on the first use thanks to rough baggage handlers, but it held up and still looks stylish. I would recommend this bag to anyone - but would probably avoid the white color bc the scratches will accumulate quickly if you travel frequently.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
I had the 21 inch and needed the 24 for longer trips
on January 23, 2019
Posted by: Rob
from Landisville PA
Verified Purchase:Yes
Good for longer trips #sweepstakes
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Survivor - Conference Edition
from Jackson, MS
Verified Purchase:Yes
I bought this spinner to be my primary luggage for short (2-7 day) business trips. It has only seen one round trip so far. Of course, the perfect shell is scuffed now that baggage handlers have had a go at it, but the Samsonite quality seems to be there. I love the roomy interior. Having only recently switched from canvas-sided luggage, I particularly enjoy the two equally-sized interior halves with the zippered divider between.
Pros: Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: No External Compartments
I would recommend this to a friend!
Written by a customer while visiting samsonite.com