Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,353 Reviews)
Rating breakdown 1,353 reviews
5 Stars
983
4 Stars
140
3 Stars
55
2 Stars
63
1 Star
112
79%of customers recommend this product.
(
718 out of
905)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Anonymous
from London UK ( purchased in PA USA)
Verified Purchase:Yes
This is my second set of freeform-my old set are over 5 years old and still waxing strong.
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
These new purchases are not as durable- just one flight from San Diego to London and I have scratch and scuff marks.
The outer extender zipper - which I didn’t use is broken.
I have photographs to prove this. In fact I am in the process of filing a complaint !
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Idkk
Verified Purchase:Yes
Well made, looks classy and modern. I read reviews of scratches etc but with any hard case that will be the same unless you flying out of a private plane because airports just throw them around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Dan1
from California
Verified Purchase:Yes
Very nice initially, but it scratches very easily, after one trip it looked very worn.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Miss s
from Hk
Verified Purchase:Yes
Very disappointed, not check before sent out. Like the colour
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Shiny
Verified Purchase:Yes
The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: J——-
Verified Purchase:Yes
Looks nice is beautiful, but gets scratched easily
Written by a customer while visiting samsonite.com
Customer Rating
2
Looks nice, quality disappoints, wish returnable
on April 16, 2023
Posted by: Disappointed.
Verified Purchase:Yes
I love the look, color and the wheels, unfortunately I'm disappointed in the quality. Just one trip, the very 1st trip, the logo/plague already cracked and luggage is showing scratches :( While my son's Ricardo carry-on (much cheaper) still looks brand new on its 5th trip...so we know it's not airlines neglect or whatever the warranty says abt wear & tear...it's just Samsonite Freeform quality is not up to par.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Brock.Lee
from Jacksonville FL
Verified Purchase:Yes
Retractable handle is a bit frail, I have to be super careful using it to tow the suit case as it will likely break eventually.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com