Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.3
(1,364 Reviews)
Rating breakdown 1,364 reviews
5 Stars
986
4 Stars
143
3 Stars
55
2 Stars
67
1 Star
113
79%of customers recommend this product.
(
722 out of
914)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Yssa Y
from Oakland, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My favorite check in bag! Very sturdy and long-standing. I wish the blackout color will be back soon.
Written by a customer while visiting samsonite.com
Posted by: Paul
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well made and very nice looking suitcase. I love the light weight yet durable construction of the suit case. I am happy we bought the suitcase and I know we will get many years of traveling using the suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Nana
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my new suitcase so much I bought a second one.
Written by a customer while visiting samsonite.com
Posted by: Tom
from New york
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered two and absolutely love them! Seems very durable with a slick look
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Fake advert!
on March 21, 2025
Posted by: Fake Advert
Gender:Female
[This review was collected as part of a promotion.] Why is this called “carry on” why according to 5his very own website it is 23” when 22” is one of the dimensions limits?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 24, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Mjo
from Ca
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, simple, and able to pack alot without dofficulty.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com