Purchased the Omni PC Spinner 28. On our first trip with this spinner, one set of wheels came off. Now we are stuck and have no way to return the suitcase. We called customer service and we don't get through. Don't buy this luggage , the Samsonit 10 Year warranty means nothing.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 29, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
It’s nice and as expected. The color is pretty. I was disappointed in the handles. They are flimsy and have to cushioning. It’s not evident from the description on the website.
I ordered the Omni PC Large Spinner on-line from Samsonite and received it promptly within 4 business days. The color is great and the smoothness of the casters is excellent. I used the bag the following week on a 2 week trip and was impressed with the stability of how the bag rolled as well as the very light weight. The only drawback is that there is no luggage tag or integrated tag holder in the design. I have never purchased a piece of luggage, in the past, that did not come with a good quality (if not matching) identification tag or some small compartments to hold an identification label.
We just received the suitcase and have not used it. however, it looks bigger and stronger than the other Samsonite we bought in June at a local department store.
[This review was collected as part of a promotion.] The luggage is great! I like everything about it. The color I love. We haven't used them yet but I can't wait to.